Hosts Ourselves, but Still Disappointed With the Refund PolicyWe are vacation rental hosts ourselves, so we fully understand policies, cancellations, and protecting your calendar. Unfortunately, our flights were canceled and we genuinely could not make the trip. We reached out immediately, explained the situation, and even offered to cover any actual out-of-pocket costs so the host wouldn’t take a loss.Despite that, we were only given a 50% refund. While the communication was polite, the decision felt rigid considering the circumstances. As hosts, we’ve always tried to work with guests when things happen that are truly outside their control, so this was disappointing.Future travelers should be aware that even with documentation, proactive communication, and a willingness to make the host whole, the refund will not go beyond the strict policy.We respect that policies exist, but we hoped for a little more understanding given the situation.