Pool / Spa
- 100% refund if you cancel at least 30 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
- No refund if you cancel less than 14 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 11 (sleeps up to 11 adults)
Minimum age of primary renter: 21
Less than expected and not good value for my money
I have rented properties for the past 6 years at least 2 times a year. This is the first time I have used VRBO and I was not impressed. The house was a good size for our group but it came poorly stocked. There was very little in the kitchen, the jacuzzi was dirty (green colored) and the check in process at the rental company was not easy nor pleasant. The counter people kept allowing others to walk up and avoid the line despite the fact that there were well over 6 groups that had been waiting.
I feel like I could have gotten a better house for the same price.
Thank you for sharing your voice. We appreciate the feedback and have shared it with the Team. You are important! We hope you do come for another visit soon so that we can show you a much better experience.
It was alright
It wasn't quite what was advertised. One of the "bedrooms" that had a ton of beds in it you had to go through the master bedroom to get to. I reserved this cabin because it was listed as a 4 bedroom and we had 4 couples. I didnt appreciate that in order to get to my room or go to the bathroom I had to invade someone else's room and privacy. It should be clear in the description that that is the situation. There is also a weird widow square opening in the master bedroom to the living room which is so weird because if anyone is up watching TV the lights shine into the master room. Also on the description it lists that they had a dishwasher but in the rental agreement with the company it is an additional charge to use the dishwasher. Also it lists that check in is flexible what it doesn't say is that if you want to check in before 4pm you have to pay a fee. On the booking page it does list that you have to pick up the keys at THEIR office but if I hadn't scrolled all the way down I would have no idea that I would have to go to the office to pick up the key at the office and return it to their office the next day. Also the kitchen was completely unorganized we couldn't find anything in there without opening and closing all the drawers and cupboards. There was a coffee maker there but we couldn't find the coffee pot. There were webs on the ceiling and one of the bathrooms didnt have a trash can. Also when we arrived everything was unplugged (lights, TV, etc...) which just seemed odd. Overall, I wasn't impressed at all with this cabin or our stay here especially for the price.
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!
Comfortable and enjoyable
En general muy bien, fue una buena experiencia, la cabaña es muy bonita y funcional. Hermoso lugar para vacacionar. Fuimos un grupo de 9 adultos y 2 niños. Algunos detalles a mejorar: la calefacción del Finch Chalet no es suficiente para todas las habitaciones, especialmente para la habitación trasera que está encima de la cochera, tuvimos que desocuparla y mover a 4 personas a la habitación grande, ya que la otra era un verdadero congelador. La mesa de juegos no funciona, algunas luces no funcionan. El servicio de reparaciones fue muy eficiente, rápido y con amabilidad. Sí recomendaría esta casa, es bonita, amplia y cómoda. El mejor restaurante: Himalayan
Gracias por ser nuestro invitado. Nos esforzamos por la excelencia y apreciamos la retroalimentación. Estoy muy contento de tener una gran visita a Big Bear y una experiencia feliz - suave con Big Bear vacaciones. Es genial saber que hiciste unos maravillosos recuerdos. Esperamos su próxima visita!
Big Bear Vacations
About Big Bear Vacations
Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.