Owner's Response: I am very sorry that your experience was not what you had expected. I can assure you that we very much care for the facility and are continually making improvements. I am not sure why you had issues with the dishwasher, it has worked perfectly before you arrived and groups since have said they have had no problems. The dryer did have a short in a wire, that has since been repaired. As far as the hot tub, occasionally amenities do break down, we do the best we can to repair as fast as possible, but the hot tub has been deemed beyond repair and is being removed. This was beyond our control and although rare, does happen. Our mattresses have always been bragged upon, to the point, guests calling us to see what brand they are. Since you are the 1st to ever mention their discomfort, I will personally check to see if they need replacing. I am sorry that the basement thermostat was not set properly, they are normally all set to 72 or below. Sorry that one was overlooked. The lodge is equipped with 5 central ac units that keep the facility quite cool unless the doors are continuously being opened and closed in the heat of the summer. The 2 rooms with the window units only have those to add additional comfort since they have less insulation being on the end. The rooms do have central ac. The pavilion is not listed as having air conditioning. The window units in the pavilion are not meant to cool that building and are only there to circulate air. Any other maintenance issues such as light bulbs, etc have been addressed. Again, I apologize that you did not have the same experience that most every one of our guests have had and I hope the refund we issued helps compensate the problems you had. I assure you, the owner and I do take a lot of pride in our facility and do address any issue as soon as it comes to our attention. Sincerely- Lundy Creek Lodge