4/10 Mala
Merry K.
15 abr. 2025
Le gustó: Ubicación
No le gustó: Check-in y comunicación
Great location. Terrible property management and communication.
The location was excellent and the apartment was reasonable well renovated. However it left a lot to be desired in furnishing and fixtures. Most important-one shower door only opened about 10 inches so it was unusable. I contacted the manager many times and he was very slow in responding and then did not address the issue. He sent someone over who did nothing. After 5 days he said it was supposed to open inwards which was absolutely untrue. We are adults who know how to open shower doors. Several handles on windows and doors fell off. Some furniture was damaged with holes or damaged fabric. The kitchen items were skimpy - there were no bowls, no pitcher for beverages, no container for ice cubes etc etc. There were no instruction manuals for appliances such as washer/dryer, dishwasher etc. No note telling us where the trash could be taken out to. We asked for early check-in since we arrived on a red eye flight. That was not possible since a party was checking out that morning. The host] said we could store our luggage but did not tell us how to go about it and did not respond to our requests on how to do it. Then about 4 hours after check in he asked if we were able to store our luggage! Overall a less than satisfactory experience. We specifically needed 3 separate bedrooms and bathrooms and since one did not work it marred the experience. For this high price range we expected a lot more.
Merry K.
Se hospedó 7 noches en abril de 2025
