We have returned home after our stay at Villa H. We booked Villa H with cash payment, upfront since they do not accept credit card or Paypal. The owner was out of the country, so we were met by a friend who had been staying there.

The listing states that there is air conditioning, but one bedroom unit was broken. The site also states that the first bedroom has a built in tub, but this is clearly false advertising as there are no water fixtures or drain in what might have been a tub at one time. Since there are no screens in the windows, leaving the windows open at night infests the home with insects and large mosquitos making it unbearable. We also found three large cockroaches in the guest bathroom since that window is open all the time.

When we contacted the owner the next morning to have the AC repaired, we were told they could not come that day. After we stressed that this was not acceptable, the repair man finally arrived at 3:00pm. We spent the entire day there waiting for them and were unable to leave the villa. He spent about three hours, explaining that the wiring had been chewed by rodents and that the AC unit was not repairable. Trying to be accommodating, we simply asked for a fan to circulate the air since there are no ceiling fans in the bedrooms. I was shocked when the owner refused to purchase a fan, stating that there were no fans available for 220v on the entire island.

By this time of night, we were stuck for another sleepless night, trying to share one bedroom and sleeping on the floor. This was not our expectation at the price paid for this villa.

On the third day, we spent the entire morning without electricity, or water to bathe or even flush the toilet.

I was equally surprised that the owner refused to offer any refund for the horrible two days we had, and only agreed to refund the third night after we left the villa.

Since there were no bath amenities provided (shampoo/conditioner), we had to make a special trip to the nearest grocery store, 40 minutes away. We also spent hundreds of dollars renting a car and buying food that was wasted since we had no electricity to cook with and were forced to leave early.

It was very unprofessional to put a friend in such a difficult position since the owner stopped responding to our numerous emails and left her to deal the business problems. I would avoid this property at all cost.