Westgate Palace Resort, 2 bedrooms, 2 bathrooms, sleeps 6 maximum
VacayHome Connect WR
Staff was great and room was nice.
estuvo bien, esperaba que este en mejores condiciones.
la seguridad del lugar estuvo bien, sono la alarma de incendio y nadie de la recepcion se arrimo a los huespedes para avisar que pasaba.
el departamento me gusto a medias, la habitacion principal no me gusto que este todo junto. EL DEPTO ES CHICO NO COMO APARECE EN LA FOTO.
Agradecemos sus comentarios. Para nosotros es muy importante la opinión de nuestros huéspedes ya que nos ayuda a identificar áreas en las que talvez necesitemos mejorar. Lamentamos que su unidad no haya sido lo que usted esperaba y agradecemos que nos haya dejado saber. Esperamos nos conceda otra oportunidad en el futuro para poder exceder todas sus expectativas.
Horrible experience! I will never stay here again!
The pictures showed a 2 bedroom condo with a king and 2 queens. The beds turned out to be twin beds which was the first signal we were not getting what we paid for. As I spent more time in the room, I noticed food crusted on the sink, so I wasn't sure the last time it was cleaned. Upon checking in, I was told specifically Westgate is a non-smoking facility. To me, this means that there is no smoking on the grounds, obviously this includes the rooms. Every time we stepped outside, someone was blowing smoke in our faces. We couldn't even sit by the pool without someone lighting up a cigarette. I took a picture of a no smoking sign and then went to the front desk and complained. The gentlemen didn't seem too concerned and barely looked up from their computers. The final straw was when we came back from dinner on our 2nd night. Their parking lot "filled up," and we were forced to park across the street in an parking lot with no gate or security and walk cross 6 lanes of traffic with no crosswalk. If it were just my husband and I, it wouldn't have bothered me as much, but asking an entire family with children to cross a busy 6 lane highway in Orlando poses a serious safety concern. I was less than pleased with this facility and will NEVER stay here again!
I would never stay here again!
I have no complaints about the suite as it was clean, comfortable and had the room we needed. The distance to Universal Studios was great. BUT, what I did not realize was that it was part of a Westgate Timeshare complex. Check in was good and then we were handed off to a gentleman who was going to give us our gifts for staying there. To make a long story short, we were pressured into going to an HOUR presentation the next morning, which included breakfast, with the promise of cheaper Universal tickets. The hour turned into 3 hours and would have gone longer if our voices hadn't gotten louder. Then, to top it all off, they did not honour the price quoted to us for the tickets. It was all so frustrating because no one would step up to the plate and do the right thing. We were lied to every time we turned around.
What should have been a relaxing stay turned into a nightmare because of the Westgate approach. I know it is "buyer beware" and I will certainly do a better check on where the next unit is located. And, there will never be another "presentation" for us!
We are sorry to hear your experience at the Westgate Palace Resort was less than desirable. On a positive note we are glad that you enjoyed our complete and comfortable unit, as well as the cleanliness provided. We are a timeshare property and we welcome owners and guests. For this, we invite all our guests to participate in our timeshare presentation and be able to know the benefits of becoming a possible future owner. The participation is at their own discretion and they are requested to stay for the ninety minutes timeframe; after that, you can leave it if you wish. We would love for you to give us an opportunity to exceed your expectations beyond what you’ve discovered! M.B
Very clean, friendly service, partment was as promised. We were happy with our stay.
The apt was great, clean, we were checked in earlier than 4 pm, which was very helpful. The buildings , staff were professional and helpful. We got turndown service on the 2nd day but not on the third. Since we were leaving the following day, that was not such a problem. The location of the property is minutes away from Universal and that worked out great!
The only thing I would have expected was a store with some basic groceries etc. on premise. there are stores relatively close by, but since his is an extended stay I'm sure guests wd appreciate having some things close at hand, and a trip down the elevator.
Pictures are Deceiving
We were very disappointed in this resort. The customer service was lacking. the front desk was unfriendly. The room was so incredibly small. The master was so small you could barely walk around the bed. The master bath was so small you couldn't move around. The bath tub in the master was just strange. The sofa bed was broken. The carpet was dirty. The wifi rarely worked. It was drab. The only reason I give it two stars is for the amenities. The pool was nice. I will never stay there again.
We appreciate your feedback on your recent vacation to the Westgate Palace. The goal of our team members is to provide the best possible service of any resort in the area, and to know we did not accomplish this is very important to everyone. We hoped these concerns would have been brought to management’s attention before your departure and we would have gone above and beyond to redeem ourselves.
On behalf of the entire team, thank you for staying at the Westgate Palace. We hope to see you back again in the future if business or travel brings you and your family to the Orlando are again.