一棟貸し

Upstay: Family Home w Pool, Cinema & Games Room

Upstay: Family Home w Pool, Cinema & Games Room

Upstay: Family Home w Pool, Cinema & Games Roomの写真ギャラリー

リビング エリア
内装
ゲーム室
プール
客室

口コミ

10段階中9.0
とても素晴らしい
ベッドルーム 10 室バスルーム 8 室定員 20 名

人気の設備とサービス

  • バルコニー
  • 敷地内のホットタブの数 - 1
  • プライベートプール
  • ウォーターパーク利用
  • フィットネスセンター (敷地内)
  • バーベキューグリル

周辺ガイド

地図で表示
Kissimmee, FL
  • Place, シングル クリーク リージョナル パーク
    ‪徒歩 1 分‬
  • Place, シングルクリークのパイオニアビレッジ
    ‪徒歩 3 分‬
  • Place, キシミー ゴーカーツ
    ‪車で 7 分‬
  • Airport, オーランド, フロリダ (MCO-オーランド国際空港)
    ‪車で 32 分‬

客室 & ベッド

ベッドルーム 10 室 (定員 20 名)

室のベッドルーム 1

キングベッド 1 台

室のベッドルーム 2

クイーンベッド 1 台

室のベッドルーム 3

クイーンベッド 1 台

室のベッドルーム 4

クイーンベッド 1 台

室のベッドルーム 5

クイーンベッド 1 台

室のベッドルーム 6

シングル二段ベッド 1 台

室のベッドルーム 7

シングル二段ベッド 1 台

室のベッドルーム 8

クイーンベッド 1 台

室のベッドルーム 9

シングル二段ベッド 1 台

室のベッドルーム 10

シングルベッド 2 台

バスルーム 8 室

バスルーム 1

浴槽 · トイレ · シャワーのみ

バスルーム 2

浴槽 · トイレ · シャワーのみ

バスルーム 3

浴槽 · トイレ · シャワーのみ

バスルーム 4

浴槽 · トイレ · シャワーのみ

バスルーム 5

浴槽 · トイレ · シャワーのみ

バスルーム 6

浴槽 · トイレ · シャワーのみ

バスルーム 7

浴槽 · トイレ · シャワーのみ

バスルーム 8

浴槽 · トイレ · シャワーのみ

その他のスペース

キッチン
バルコニー
独立したダイニングエリア
庭園
ダイニングスペース

この施設について

Upstay: Family Home w Pool, Cinema & Games Room

Summary:

Upstay presents this newly renovated 10-bedroom home, perfect for up to 20 guests. Enjoy immersive kids' bedrooms, a gorgeous sundeck, and a private swimming pool. Located in Veranda Palms resort, guests have access to resort amenities. Host group dinners with the BBQ grill, play billiards in the upstairs lounge, or enjoy the private movie theater and games room. This home offers everything for an unforgettable stay.



The Space:

Home Features:

· 10 bedrooms, 8 bathrooms

· Smart TVs in every bedroom and both the living room and upstairs lounge

· Modern, fully equipped chef's kitchen with new stainless steel appliances

· Granite countertop island with bar-stool seating

· Monopoly themed games room with table tennis, foosball and air-hockey

· In-home movie theatre

· In-home Washer & Dryer

· Private Pool

· Patio with poolside dining area

· BBQ grill (propane delivery available)

· Complimentary WiFi

· Indoor dining table for 8 people

· A/C

· Free onsite parking

· Resort access



Guests get FREE access to the Veranda Palms Resort which includes:

- Secure gated entrance

- Large resort style swimming pool

- Children's splash zone with waterslide

- Poolside sun loungers

- Clubhouse lounge

- Air conditioned fitness facility



This newly renovated, pet-friendly home is located in the secure, gated Veranda Palms Resort, just minutes from “The Loop,” Orlando's premier shopping and entertainment destination. You’ll be only 10 minutes from Disney parks, upscale outlets, malls, and championship golf courses.



Designed with large groups in mind, the main floor boasts an open-concept layout, perfect for socializing. The spacious living room offers plenty of seating, while the formal dining area and kitchen island provide ample dining space. The fully equipped chef’s kitchen includes everything you need to prepare meals, plus an outdoor BBQ grill for added convenience.



Step through the sliding glass doors to a furnished sundeck featuring a private swimming pool, and additional dining space—ideal for casual meals or snacks in the sun.



On the main level, you’ll find three luxurious bedrooms: a King bedroom with an ensuite bathroom, and two Queen suites (one with its own ensuite). The upper floor hosts seven additional bedrooms, including themed rooms kids will love! The Alligator Room features a slide, mood lighting, and custom murals, while the Fairytale Room brings children’s imaginations to life with its immersive, storybook design.



For even more entertainment, the second-floor lounge includes a games room with a billiards table, table tennis, a foosball table, air hockey, and arcade games—perfect for family fun. The private movie theater offers the ultimate movie-watching experience right at home.



This home also includes all the comforts you need, such as in-home laundry machines, central air conditioning, complimentary Wi-Fi, and free on-site parking. Whether you’re here for a Disney getaway or just to relax, this home has everything you need for an unforgettable stay!



Veranda Palms is a family friendly gated resort in the Kissimmee area of Orlando, surrounded by the Shingle Creek Preserve; yet only minutes away from world-famous attractions, sun-soaked golf courses, countless shops and restaurants. You'll have endless entertainment options right at your doorstep. It is ideally located for all amenities and is in close proximity to Walmart and Target superstores. Resort facilities include a newly renovated clubhouse with large communal pool; children’s splash playground with waterslides; a fully equipped gym with cardio and weights facilities; a large sundeck with lounge chairs plus shaded sitting areas.



As experienced hosts with hundreds of happy guests and many 5-star reviews, We’re excited to invite you to our beautifully designed home—perfect for your family or group of friends. We can’t wait to help you create lasting memories here! Get ready to start your adventure—book your stay now!



Like what you see? Add this home to your wish list for a future getaway!



Guest Access:

PARKING - Vehicles are to be parked in designated parking areas only. The house has parking spaces for 3 vehicles, any overflow can park at the clubhouse. Cars parked in the street are subject to fines or being towed. Please note that buses, RVs, trailers, and boats are prohibited in the community. Parking is also allowed outside the pool area, using the side parking spaces and is subject to availability.





RESORT - You're provided with complimentary access to the Veranda Palms Clubhouse. They're open from 9:00am to 9:00pm and have a number of amenities, including a pool, water slide, fitness center, and lounge. Please present your reservation to gain entry.



The Neighborhood:

Veranda Palms is located in a fantastic location, easily reached from highway 192 where you will find a vast selection of shops and restaurants. Just 3 miles from Old Town Kissimmee, a great family night out. Just 7 miles from Disney Springs and 6 miles from the Loop Kissimmee, where there are many dining and shopping options along with a Regal movie theatre.



Getting Around:

Veranda Palms, near Kissimmee is a relatively new resort located just off Highway 192 at the end of Seven Dwarfs Lane. It is ideally located for all amenities and is in close proximity (3 minute drive) to dozens of bars and restaurants, from steak houses to pizza parlours, and the huge Walmart and Target superstores. You certainly will not want for anything here. Veranda Palms is also just a short stroll away from the wonderful Shingle Creek Nature Reserve which transports you back to the Florida of the 1800's with its array of nature trails, playgrounds and lakes and streams where you can Canoe and Kayak at your leisure.



Other Things to Note:

• For a smooth and secure check-in experience, all guests may be required to complete ID and Enso Boarding Pass verification before arrival. Check-in instructions will be shared once verification is completed. Thank you for helping us ensure a seamless stay!



Pet Friendly:

• Pets are welcome. A maximum of two pets under 60 lbs each is allowed. A pet fee of $139 per pet will be added if pets are included at booking. If pets are not declared during booking, the applicable fee will be charged separately. Please note the booking platform only allows one pet to be selected; if bringing a second pet, the additional fee will be collected after booking.



Additional Service:

• Pool and hot tub heating are available upon request and are not included in the booking price. The fee is $45/night per service or $79 night for both, with a 2-night minimum. At least 24 hours’ notice is required if you would like to add this service.

• Planning a BBQ? A propane tank is available for a one-time $69 charge. Please let us know at least 24 hours in advance so we can have everything ready for you to enjoy the grill.

• Rent a Pack 'n play for $39 (one-time fee)

• Rent a highchair for $29 (one-time fee)

• We offer mid-stay cleaning for reservations over 3 days in duration. This service is an additional cost an must be arranged ahead of time.



House Rules

1. Parties, events and smoking/vaping are prohibited in or around our property.

2. Please check-out on time. Late departures will result in a charge for each additional hour the property cannot be accessed for turnover.

3. Large messes will result in an additional cleaning fee. Please clean up after yourselves and your pets.

4. Firearms and weapons are strictly prohibited on the property.

If any of these house rules are broken, you and your group may be subject to additional charges or be requested to vacate the property immediately without refund.



Interaction with Guests:

We work with a team of dedicated hospitality professionals who will assist us in providing you with 5-star quality service. Your recommendations and questions are important to us and we're here 24/7 to assist you. Please don't hesitate to reach out to us at any time.

日付を指定して料金を検索

類似した宿泊施設

ハウスルール

チェックイン : 16:00 以降

代表者の最低年齢 : 18 歳

チェックアウト : 10:00 より前

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お子様

子供の利用可 : 0 ~ 17 歳

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イベント

イベント不可

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ペット

ペットとの宿泊可

Charge may apply

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喫煙

喫煙不可

1. Parties, events and smoking/vaping are prohibited in or around our property. 2. Please check-out on time. Late departures will result in a charg...

重要事項

ご宿泊に際して

施設番号 : 4128223vb
施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
施設でのお支払いには、現金をご利用いただけます
敷地内でのパーティーやグループイベントの開催は固く禁止されています
長期間のレンタル可
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、消火器が備わっています
この施設には、バルコニー、パティオ、テラスなど安全面からお子様に適さない可能性がある屋外スペースがあります。ご心配な場合は、ご到着前に施設にお問い合わせの上、適切な客室に宿泊できるか確認することをおすすめします。

周辺地域について

キシミー

このバケーションホームはキシミーにあり、テーマパーク近くかつウォーターパーク近くに位置しています。アクティビティを楽しむなら、ミスティック デューンズ ゴルフ クラブやアーノルド パーマーズ ベイ ヒル ゴルフ クラブがおすすめ。買い物を楽しむなら、オールド タウンやディズニー スプリングス™はいかがでしょう。子供連れで楽しむならウォルト ディズニー ワールド リゾートへ行ってみましょう。ESPN ワイド ワールド オブ スポーツ コンプレックスでイベントや試合が予定されてないかチェックしてみるのもおすすめです。
地図
Kissimmee, FL

周辺情報

  • シングル クリーク リージョナル パーク - 徒歩 1 分 - 0.1 km
  • シングルクリークのパイオニアビレッジ - 徒歩 3 分 - 0.3 km
  • カポネズ ディナー ショー - 車で 7 分 - 2.0 km
  • キシミー ゴーカーツ - 車で 7 分 - 2.4 km
  • 192 フリー マーケット - 車で 8 分 - 3.1 km

交通案内

  • キシミー駅から車で 18 分
  • ポインシアナ駅から車で 19 分
  • キシミー ゲートウェイ空港 (ISM)から車で 13 分

レストラン

  • ‪Wawa - ‬車で 4 分
  • ‪McDonald's - ‬車で 4 分
  • ‪7-Eleven - ‬車で 8 分
  • ‪Steak 'n Shake - ‬車で 5 分
  • ‪Chick-fil-A - ‬車で 5 分

よくあるご質問

Upstay: Family Home w Pool, Cinema & Games Roomにプールはありますか ?

はい、この宿泊施設には屋外プールがあります。

Upstay: Family Home w Pool, Cinema & Games Roomの宿泊料金はどのくらいですか ?

2026 年 5 月 31 日 現在、2027 年 5 月 11 日 に大人 2 名でUpstay: Family Home w Pool, Cinema & Games Roomに 1 泊した場合の最低料金は ¥52,559 (税およびサービス料別) です。この料金は、今後 30 日間の 1 泊あたりの料金において過去 24 時間に見つかった最低料金に基づいています。料金は変更される場合があります。ご希望の日付を入力して、正確な料金をご確認ください。

Upstay: Family Home w Pool, Cinema & Games Roomはペットと宿泊できますか ?

はい、この宿泊施設にはペットを同伴できます。

Upstay: Family Home w Pool, Cinema & Games Roomの駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

Upstay: Family Home w Pool, Cinema & Games Roomのチェックインは何時ですか ?

チェックイン開始は 16:00 です。

Upstay: Family Home w Pool, Cinema & Games Roomのチェックアウトは何時ですか ?

チェックアウトは 10:00 です。

Upstay: Family Home w Pool, Cinema & Games Roomはどこにありますか ?

キシミーにあるファミリー向けのこのバケーションホームは、シングル クリーク リージョナル パークおよびカポネズ ディナー ショーから 2 km 圏内です。キシミー ゴーカーツおよび192 フリー マーケットも 3 km 圏内です。

口コミ

9.0

とても素晴らしい

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 17 件の口コミ中 12 件が非常に良い
評価 8 - 17 件の口コミ中 2 件が良い
評価 6 - 17 件の口コミ中 2 件が普通
評価 4 - 17 件の口コミ中 0 件が不満
評価 2 - 17 件の口コミ中 1 件が非常に不満

9.2/10

清潔度

8.4/10

チェックイン

8.0/10

コミュニケーション

9.0/10

ロケーション

8.6/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

10/10 (非常に良い)

Christy S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Gorgeous property and great communication. It was a wonderful trip that met all of our needs. I will absolutely rent this house again!!
2025 年 10 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 10 月 27 日)
Thank you for your kind words, Christy! We're delighted to hear that you found our property gorgeous and that our communication met your expectations. It’s wonderful to know that your trip was enjoyable and that we could accommodate all your needs. We would love to welcome you back anytime—your next stay is just a booking away!
宿泊者限定の口コミ

10/10 (非常に良い)

Twila B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Our family really enjoyed our stay. Everything was great and we will be back
2025 年 6 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Ramone W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Absolutely loved our stay! The home was beautiful and very spacious. The kids who stayed with us loved the themed rooms and the nice pool and hot tub. We plan on returning next year for our yearly trip. Can't recommend enough!
2025 年 9 月に 9 泊滞在
VrboOwnerからの返信 (投稿日 : 2026 年 1 月 30 日)
It’s wonderful to hear that you absolutely loved your stay with us! We take great pride in providing a beautiful and spacious home for our guests, and it’s fantastic to know that the kids enjoyed the themed rooms and the pool and hot tub. Your plans to return next year truly make us smile, and we can’t wait to welcome you back for your yearly trip. Thank you for the high recommendation!
宿泊者限定の口コミ

8/10 (良い)

Rex E.

良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Had some issues with Upstay waiting until 4pm before sending me the actual address. Instead of waiting at the airport we could have been driving to the rental house and been there right at 4pm.
2026 年 1 月に 7 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Rachel B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Property was exactly as described. Perfect for our group to stay at for a long weekend. Our family had a wonderful time! The kids had a great time at the home and using the resort amenities. Very close to the main clubhouse as well.
2025 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 9 月 10 日)
Thank you for your wonderful review, Rachel! We're thrilled to hear that our property met your expectations and that your family had a fantastic long weekend. It's great to know the kids enjoyed both the home and the resort amenities. Being close to the main clubhouse is definitely a plus! We hope to welcome you back for another memorable stay in the future.
宿泊者限定の口コミ

10/10 (非常に良い)

Amber H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great house!! Just as described Very spacious & really well maintained!!
2025 年 8 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 8 月 28 日)
We’re thrilled to hear that you enjoyed your stay at our home in Kissimmee! It’s wonderful to know that you found the house spacious and well-maintained, just as we strive to provide for our guests. Thank you for taking the time to share your experience, and we hope to welcome you back for another great stay in the future!
宿泊者限定の口コミ

10/10 (非常に良い)

Lou Ann B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
We couldn’t have asked for a better accommodations. There were ten to my family and more than enough room. The house was CLEAN and very convenient to all the places we wanted to see. Our host Renata was great. when ever I texted her with my silly questions and she responded quickly. Highly recommend this property.
2025 年 11 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 11 月 24 日)
Thank you, Lou Ann, for your wonderful review! It brings us so much joy to hear that you and your family had a fantastic stay at Upstay. We take great pride in maintaining a clean and spacious environment for our guests, and it’s great to know that it met your needs. Renata is indeed a gem, and we’re glad her quick responses made your experience even better. We appreciate your recommendation and hope to welcome you all back for another memorable trip!
宿泊者限定の口コミ

10/10 (非常に良い)

Sharnell T.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

This was a perfect trip

The house was nice ans neat the neighbors is so friendly and helpful I will recommend stay
2025 年 4 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 7 月 19 日)
Thanks Sally for the recommendation. We are happy you found the place great. Providing a stay that meets our guests' expectations is always our goal! See you again next time.
宿泊者限定の口コミ

10/10 (非常に良い)

Jodi H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Check-in was easy and clear. The home was clean and inviting. The super host was quick to respond to any questions, and checked in with us as well. The pool and hot tub were clean, and the safety gate was highly appreciated. The kitchen was well stocked with dishware, utensils, cups, pots, and pans. 2 refrigerators worked well for our 2 families, and 2 dishwashers made keeping up with the dishes easy. Washer and dryer on both floors were a great bonus! It is 20-30 minutes to Disney depending on traffic and 30-40 minutes to Universal. Shopping and restaurants were close. Highly recommend Target over Walmart! Walmart was crazy busy and shoppers were rude. However, Target was a nreath of fresh air, fewer people, with all the same things as Walmart, including full supermarket, and Target is closer! Property staff were nice, and security was great.
2025 年 12 月に 10 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 12 月 29 日)
Thank you for sharing your experience with us! We're delighted to hear that you found the check-in process easy and that the home met your expectations. It’s great to know that you appreciated the cleanliness and the inviting atmosphere we strive to create. We’re especially glad that the pool and hot tub were to your liking, and that the safety gate provided peace of mind for your families. Having two refrigerators and dishwashers certainly makes it easier to accommodate larger groups, and we’re happy to hear that the laundry facilities were a bonus for you. Your tips about the local shopping options are invaluable, and we appreciate your recommendation of Target! It’s always nice to hear that our guests found the location convenient for their needs. Thank you for highlighting our team’s responsiveness and the security measures in place. We hope to welcome you back for another stay in the future!
宿泊者限定の口コミ

10/10 (非常に良い)

Regina O.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Check-in is congested because you have to go through the security gate. Kitchen was great - two refrigerators (we had one for food and one for drinks). It also has two dishwashers, but we only used one. Stove worked well. Could use some bigger pots and pans when you are cooking for large groups. The host was awesome, answered questions very fast and responded to any needs we had immediately.
2025 年 7 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 8 月 22 日)
Thank you for your detailed feedback! We’re glad to hear you enjoyed the well-equipped kitchen and that it worked well for your group. We appreciate your note about adding larger pots and pans—we’ll certainly look into that to make cooking for big groups even easier. It’s also wonderful to know our team was able to respond quickly and support your stay. We’d be happy to host you again anytime!
宿泊者限定の口コミ

10/10 (非常に良い)

Valerie B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
My family and I stayed here 09/21-09/26/25 and it was wonderful. 6 Adults, 4 kids, and a dog with plenty of space and privacy. The pictures are an exact reflection of the house. The kids called it “The Holiday House” and they had a blast; especially being able to swim everyday. The owner Renata and her hosts John and Carolina were all amazing from check in to check out. They addressed any and every question/concern promptly and with kindness. We did encounter a couple of weird security workers at the gate. However, I wouldn’t let that stop me from returning, and I highly recommend. You won’t be disappointed!! Oh, and the reviews about the worn out furniture is old. It has been updated.
2025 年 9 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 10 月 16 日)
Thank you for sharing your experience with us! It brings us so much joy to hear that you and your family had a wonderful stay at Upstay. We’re glad the space was perfect for your group, and it’s fantastic that the kids enjoyed the pool so much—“The Holiday House” sounds like a fitting name! We appreciate your kind words about our team. Renata, John, and Carolina are dedicated to ensuring our guests have a seamless experience, and we’re happy to know they were able to assist you promptly. We’re also grateful for your feedback regarding the security staff; we’ll keep that in mind as we strive to improve every aspect of our guests' experience. It’s great to hear that you noticed the updates to the furniture as well. We look forward to welcoming you back for another memorable stay!
宿泊者限定の口コミ

6/10 (普通)

Tahir A.

良かった点 : チェックイン
気になった点 : コミュニケーション、掲載情報の正確さ
We had issue with toilet and ac Couches were so old and worn out In very bad shape We did called and inform them
2025 年 7 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 9 月 1 日)
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly with the toilet and air conditioning. We appreciate you bringing these matters to our attention, as we strive to maintain a comfortable environment for all our guests. We are currently in the process of addressing the condition of the couches to ensure they meet our standards. Your input is invaluable, and we hope to have the opportunity to provide you with a better experience in the future.
宿泊者限定の口コミ

2/10 (非常に不満)

Megan G.

良かった点 : 清潔度
気になった点 : チェックイン、コミュニケーション、ロケーション

Beautiful house, terrible experience

The house is as advertised, was clean and fit our family comfortably. However, the resort is a nightmare, and Upstay is difficult and frustrating to work with. Their payment portal is not linked to VRBO and is difficult to use with threats to cancel the reservation without refund at each step of the 2 payments (bank flags transactions as fraud). There is a separate charge to heat the pool/hot tub (the pool doesn’t heat, and hot tub only heats when the jets are on so it gets too hot too quickly, but cools off completely within 3 minutes of the jets turning off for 60/day). The host didn’t provide the door code with the check-in instructions (the cleaning crew gave it to us as they exited at check in time!) The resort doesn’t have enough parking, so if you need more than 2 cars to get your family of 19 to the house good luck not getting towed- we parked a 3rd car in the driveway overhanging the sidewalk to load suitcases at check-out, and a tow truck hooked up to tow it out of the driveway mid-checkout! Also, the listing says checkout at 11:00 and I confirmed with the host 1 week in advance of our reservation, but the night before checkout the host tried to change check-out time to 10:00. The resort pool code was never given to us- the remote host kept insisting that it was a manual latch without a code contrary to reality. We will never book with Upstay again, terrible experience.
2025 年 6 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 11 月 27 日)
We appreciate your feedback and are genuinely sorry to hear about the challenges you faced during your stay. While we’re glad to know that you found the house clean and comfortable for your family, we recognize that the issues you encountered with the resort and our communication were frustrating. We understand how important it is for our guests to have a seamless experience, and we apologize for the confusion regarding the payment portal and the door code. We are actively working to improve our processes to ensure that future guests do not face similar difficulties. Regarding the pool and hot tub heating, we appreciate your input and will look into clarifying the usage instructions to avoid any misunderstandings. We also regret the parking situation and the miscommunication about the checkout time. Your experience is not reflective of the standards we strive to uphold, and we will address these concerns with our team. Thank you for bringing these matters to our attention. We hope you might reconsider and give us another chance in the future.
宿泊者限定の口コミ

8/10 (良い)

yaritza a.

2025 年 10 月に 3 泊滞在
宿泊者限定の口コミ

6/10 (普通)

Brandi R.

良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
2025 年 6 月に 5 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Nidia A.

2025 年 4 月に 3 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

宿泊されたお客様

2025 年 3 月に 6 泊滞在

オーナーについて

オーナー : Upstay

オーナーのプロフィール画像

Upstay provides modern vacation homes and urban retreats with 5-star hospitality. Our promise is to provide exceptional experiences by offering anticipatory hospitality services and innovative spaces that inspire and delight our guests.

言語 :

英語, スペイン語, ポルトガル語

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