大人数向けに最適です。 18ベッド！

Guest was notified upon booking and a week before arrival that there was NOT a grill included in the rental - due to the confusion of one of the original pictures - which was deleted from the account upon her inquiry. An Outdoor grill was never included in the list of items at the property. We apologized for the misunderstanding and left a small electric grill inside for their use.

The Short of it: The guest did not communicate arrival or that a dog would be coming prior to our staff's inquiry. No property concerns were communicated during the stay. There is only one OUTSIDE camera (in clear view), at the property, which faces the street. Staff checked the camera to verify check in and it showed a dog in the driveway that entered the house. Per house rules- dog/animal need prior approval (pets/animals-policy provided online and on the premises). A gentle reminder was sent regarding the pet policy. The guest replied that the rules did not apply to his group and his sister brought her Service Animal which was later descried by the guest as a THERAPY animal not a service animal. Management DID NOT push the issue, or point out that therapy animals need to be accommodated in the rental contract unlike service animals. The Guest was argumentative and did not intend on communicating the situation about the dog nor pay the pet fee. After staff learned who the dog belonged to (unable to verify), the owner was NOT charged for the pet/animal, however, the checkout time was adjusted by 2 hours due to the dog being at the property for an extended stay and the cleaners requiring additional cleaning time for pets upon checkout because new guests would arrive just 5 hours later (also communicated to guest in advance). To summarize: The guest used his sister's situation to bypass the pet policy/rules then left a one star review to the staff who tried to accommodate everyone within his group. He also accuses staff of activity (spying), suggests things that are untrue (hidden cameras) in his determination to harm our excellent rating. The complete list of items/rules he complains about are located in the description section of the property or can be downloaded prior to arrival - online. If his Group of 12 overnight guests and many Day Guests were treated badly during their stay, someone should have contacted the staff or HomeAway/VBRO directly. The fact is the house exceeds most expectations and the staff easily works through issues – striving towards a positive outcome for ALL Guests.