The place advertised bikes at the unit and we inquired about them before our arrival. We were told in an email on Feb 24th "There are 8 bikes for communal use at the property. They are beach bikes, in decent condition." This should have given Siesta Key plenty of time to make repairs prior to our arrival almost 2 weeks later.
As avid bike riders, the first thing we checked out on Sunday were the bikes. We found that, out of the eight bikes, four had flat tires. I attempted to pump each of them but was unsuccessful. The other four were too small for adults. We tried to use two of them for a time but they were inadequate. We knew of at least 4 other guests that used the bikes or tried to. There weren't enough to go around.
I called Siesta Key's office first thing Monday morning...3 times...& got a recording each time. I left messages & was finally contacted by 'John' late in the afternoon. He apologized, told me that he would put in a work order & that they should be fixed the next day.
On Tuesday, I talked to a gentleman in the parking lot who was doing some repairs. He said he was there to fix the bikes & needed to run to Walmart to pick up some new tubes. We expected him back the next day. He FINALLY showed up on Friday & fixed the bikes, too late for us!
We called & left 3 messages on Thursday. "John" finally returned our call on the same day. His only response was that the person who was supposed to be repairing the bikes was off. We asked for a credit to compensate us for some of these problems & he told us he'd check with the owners but we never heard back.
The next 'less than optimal' experience we had was with someone who was building an awning on the building adjacent to the pool. Sawing, drilling, hammering, a radio playing, & sawdust made our use & enjoyment of the pool or area around it impossible for 2 full days. Siesta Key's own instructions ask guests to "Please be considerate of fellow guests & keep noise levels to a minimum in & around the pool." NONE of their guests were able to use the pool or surrounding area during this construction. Really surprised to see this happening during what would be considered 'high season' in Florida.
The couch sags & wasn't comfortable at all. The bed has one of the worst mattresses I’ve ever encountered. Should have been replaced years ago. Don't expect a good night's sleep here!
Have asked for a credit, got no response & now disputing charges. This place was a rip off and the service sucked.