Uptown Modern Escape - 4bd/2ba

Thank you for your feedback, Kayla. We truly appreciate you staying with us and taking the time to share your experience. I’m glad you found the home nicely renovated, but I sincerely apologize for the issues you encountered upon arrival. The situation with the TV remotes and light switches is not the standard we aim to provide, and I understand how frustrating that must have been—especially at check-in. Regarding the remote, I did personally meet with you and provided the replacement remote that was requested at that time. I regret that it did not meet expectations, and I understand how that may have come across. Since your stay, we’ve taken steps to ensure all remotes are fully functional, properly paired, and stocked with fresh batteries prior to each guest’s arrival. We are also addressing the light switch concerns to ensure everything is clearly labeled and easy to operate moving forward. We strive to be responsive and helpful to all of our guests, so I’m sorry to hear that your experience did not reflect that. Your feedback has been taken seriously, and improvements have already been implemented to prevent this from happening again. Thank you again for your stay, and we wish you all the best in your future travels.