We visited for 4 days in early August 2018. The house is well equipped and well designed (2 separate living areas, well-suited for multi-generation families). However, upon arrival, fridge, dishes in the dishwasher, and floors were dirty. We contacted the Manager, who acknowledged some cleaning staff issues, but yet did nothing to reduce or wave mandatory cleaning fee. Worse, two days after departure, manager notifies us that a charge was taken off our security deposit refund for a carpet stain we did not make. No picture sent to verify damage despite our multiple requests. We have been using VRBO for more than a decade and never had such a bad experience. Very unfortunate, this ruined our rental experience.