Verified review
4/10 Poor
Natacha M.
Jul 8, 2026
Disliked: Cleanliness, check-in, communication, location, listing accuracy
I asked if we could come earlier and they said it’s was not possible due to the cleaning. We arrived and the place was not cleaned at all! Sheets dirty, a broken fan, floors and windows gross! It took a hour to get a response from the company that manages the house (Chaletô), which did not call me direct after many times asking! The neighbor was nice enough to get me the number and some cleaning supplies and trash bag. They were full of attitude and no help! 6pm I was cleaning sheet, duvet, sofa covers ( which I saw what the sofa looked like under) never sat on those! A cleaning crew came at 8pm to finish with floors and were apologizing but the damage was done.I will get a call 5 to 7 days after my stay to talk about compensation which I think is unacceptable ! For your information if you are interested in this location, great view! But if you don’t like big dogs and no privacy and bug infested (outdoor) this is not the place for you! Also no help at all from the host company.
Stayed 3 nights in Jul 2026