Verified review
8/10 Good
Kristin P.
Oct 28, 2026
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Loved the condo! It was better than expected. It was clean, had plenty of towels, a stocked kitchen with appliances/dishes/utensils and the master bath had been updated since seeing the listing pics. Normally in a rental I come across things I can complain about but not this one. We’ve stayed in this building before and we would choose this unit again. My only issue was not with the unit itself. Communication with RealJoy was not great. On the day of check-in, I called bc the washer wasn’t working. (We’re thinking a breaker may have switched off as this was right after the hurricane.) I was told they’d come out the next day. They didn’t. Two days later, after calling again, it was fixed and there weren’t any more problems with the washer or dryer. They worked very well. Not a huge issue, just fell behind getting laundry done. 3 days after checking in I got the welcome text with all the check in info. Not a big deal since I had the info through the portal. Just strange to get it so late. After checkout I got a text from RealJoy asking to give a review, and if it was anything less than 5 stars to let them know so they could address the issue. I explained the washer situation. I never got a response back.We’ve rented through RealJoy in the past and had great communication/service.
Stayed 7 nights in Oct 2026