Owner's Response: And now for the truth... On Dec 9, 2016 my neighbor called me and asked if I could help a group of four people with a reservation for eight nights beginning Dec 24th. She had double booked her house by mistake. She gave me this traveler's phone number and we spoke on the phone. I told him to go on VRBO.com to look at my property and he agreed he would check it out and call me back. He called back *& I told him to go on the VRBO website to make his reservation. * He registered as 6 Adults and 0 Children. *However he was really bringing 6 Adults and 7 Children. A total of 13 guests. *This traveler was not truthful. On Dec 17th I called him offering to stock the refrige for his group since I realized they would be arriving on Christmas Eve & may not find any restaurants or markets open. In that conversation he asked for directions. In telling him how to get from Panana City to our town of Pedasi, I mentioned he could stop half way to eat at a strip mall that had McDonalds & a few tother stores. It was then that he said "My grandchildren will spot that". It was then that I asked how many children he was bringing. At first he was evasive and said they are aged 5 through 11. I then asked him again exactly how many were coming. He said seven children were coming, ages 5,6,7,8,9,10,11. I told him that my description on VRBO said that my "house sleeps maximum six" and that it could not accomodate 13 people at once. He said he would try to find another house to split the group up into. I said I would ask my neighbors also & have my property manager look for a place for his group also. He also said he would have to check with his family to see if they wanted to split up into two houses. He called me back and said they didn't want to split up and that they were cancelling and wanted their money back. *I did not cancel this traveler's reservation. He cancelled on December 17 which was 8 days before his expected arrival. I did promptly return his damage deposit. I lost the opportunity & income to rent to somebody else during this peak holiday time between Christmas and the New Year. When anyone makes a reservation on VRBO they are required to check a box agreeing to my cancellation policy. My policy is clearly stated online and to which he agreed when signing and sending payment to confirm his reservation.