Owner's Response: Apologies. We are very surprised, confused and sorry the lake house fell short for you. Living right next door, we wish you would have told us immediately of any concerns. We very much pride ourselves in having one of the premier rental homes and settings close to Burlington. Most importantly, we are very sorry you were not happy, as we take great joy in having our guests have an exceptional time. Most guests are effusive in their love of house and setting, the lake and their vacation and we consistently receive 5 star reviews. To get a low review was indeed surprising and upsetting and we are at a loss as to why, especially when we made accommodations on your last minute booking and reduced our rates and length of stay to meet your needs. As to cleanliness, we have had the same reliable quality cleaning lady for several years now and have not had any complaints before. We also check the house before new guests arrive to make sure everything is up to snuff. I will check in with her but have just checked the house now, and see no evidence of ants or any insects whatsoever. Nevertheless, we will now triple check and take further precautionary measures. We will check on the bed you referred to, but all three beds (other than the California King upstairs) are only a year old, of high quality, and we have never heard anything but praise for their comfort. Perhaps you were referring to the sofa bed or futon downstairs which are meant as overflow bedding for children. Also, the downstairs bathroom -which is pictured in our photos- while not large or fancy, is also newly renovated. Not sure what the concerns are there. We will be in contact off line as well. Again, our apologies. Sheri and Michael