This is a very cute chalet that has great potential for rental however it needs a deep cleaning & a good professional spray for insects. I was granted an early ck in @ noon & when I arrived about 1 pm the cleaning lady & her family were still there which was ok bc I ran a few errands.

When I got Back she was ringing out towels from washer & advised me not to

Use it which again was no big deal.

We had roaches (crawling on our guests) which was so embarrassing ) & at one point we had wasps flying everywhere in the balcony area so we had to evacuate (just before our thanksgiving meal) to spray. I will say They were obviously prepared for the critters bc we were impressed that they had good supply of bug, wasp & critter spray on hand.

The oven was also extremely dirty (like layered junk in it & the bathroom smelt like urine so I bought a mop & cleaning stuff but think the smell was coming from an unclean bath rug bc smell was better once I cleaned the floor & removed the rug.

We also were left with previous renters trash & this was issue being it was thanksgiving week.

I have several photos to back up the complaints & I'm sure our out of town guests would be happy to give a review as well but doesn't look like I can download here.

I emailed into the rental agency & their only response was that I should've called them but like I explained when you have bugs crawling on you & wasps flying around you tend to take care of the problem immediately & besides I did try once & got an answering machine. Also, Considering the holiday as well I knew I'd be wasting my time.

I feel the price we paid was WAY too expensive considering all the issues, problems, we encountered.

We usually rent chalets & cabins elsewhere in pine Mtn. & have NEVER had any issue at all but unfortunately they were booked @ thanksgiving but I will never rent from this group again.