新しく改装されたプライベートプール付きの家と素晴らしい景色

Thank you for your review. Very happy to hear you found the house to be all you wished for. We hope to hear from you again. Lorraine at tuscan-retreats

Dear Nigel, Thank you for this very nice review! We are happy to hear that everyone in your group ( young and less young) enjoyed the stay at the property. We will forward your praise to Giovanna and hope to hear from you again in the future. Best regards, The team at Tuscan Retreats

Thank you for your review and we are glad to hear you enjoyed the views, pool, & the cleanliness of the property, but it is a shame that that you did not totally appreciate the location & peace & quiet offered at this mountain retreat. We were not surprised at all to receive such a poor review in contrast to those 4/5 star reviews on the site, as you intimated as much via e mail when we politely asked you to reimburse the owner for smashing the brand new glass splash back in the newly refurbished kitchen & not reporting it to us, so we found no splash back and lots of glass under the cooker on changeover day. Thank you however for arranging to reimburse the owner in retrospect. Until receiving the e mail from you intimating that the review would be poor because we followed up on the damage, we had understood that you were enjoying the villa especially since you had not mentioned to the Property Manager who you saw on various occasions that you were unhappy with anything at all. I am afraid there is no manual for the TV/DVD & Amazon firestick but when you called to ask how to work it, an English speaking colleague arrived within 15 mins to show you how to use it & we understood there were no further issues. The brand new oven is a standard 5 ring gas, with very simple controls, chosen specifically for its quality & ease of use. It is felt a manual will serve no purpose but we would have been happy to explain it to you on request. It is a shame you felt the property to be expensive. In our opinion, in comparison to other 4 bed 4 bath properties in the area, the price of this house is very competitive. On searching the entire site in the Province of Lucca for the same facilities, I believe only one house displays as being more keenly priced. Despite this, there is the benefit of free internet, amazon TV, brand new well equipped kitchen for this season, pool cleaning every 2 /3 days, large sofas not often seen in Italian country rentals, English speaking Property Manager available 24/7 etc etc. I feel for the owners who have put in a lot of work here, with new kitchen, flooring & shower room this year, & they do not in my opinion deserve such a review – I don’t think we have ever had a 2 star review on any of our houses, & certainly not this one, even prior to recent refurb. It would have been helpful to know exactly what you felt was basic so this can be rectified since it seems that the comments are rather vague. Lorraine at tuscan-retreats

Thank you for your review. We are glad you had a good time and enjoyed the house and the area. For future guests, do note there are also large supermarkets just outside Castelnuovo and also Pieve Fosciana, both of which are a 20 minute drive away and a reasonably large supermarket in Piazza in Serchio just over a 10 minute drive. The area doesnt generally tend to be waspy and we find it much more of a problem in the UK for eating out. For some reason this year, later in August we also experienced quite alot of wasps, which we think must have been due to an unusually mild winter? We are happy these insects didnt put you off and that you would still be very happy to come again!

Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the peaceful and idyllic location – it really is a special setting. I am sorry the playstation and netflix were not there - the house was recently sold and has a new owner. We will remove this from the adverts. Thank you also for your suggestion regarding fly screens – this is helpful, and we will pass it on to the owners. Unfortunately you came at a time following lots of rain and then it was very hot, which brought flies out. With regard to the cleaning, we’re sorry you felt this was not up to scratch. I have sent you a personal message to undertand specifics so we can address this since we usually get good comments re cleaning here and it is important we keep to those standards. Happy to hear that overall you found your stay to be a 4 star experience! Best wishes, Lorraine at tuscan-retreats Best wishes, Lorraine at Tuscan-retreats

Dear Birte, Thank you for this review! We are happy to hear that you enjoyed your stay at this property and that you found it very relaxing. We will inform the owners re the insect screens. We hope to hear from you again in the future. Best regards, The team at Tuscan Retreats

Thank you for your review. We are glad you enjoyed the house. NB - for future guests do note this is a country house in the mountains, but all the roads leading to it whilst bendy (for last 15 mins of journey) are good quality and 2 cars can pass. Thank you. Lorraine at tuscan-retreats

Thank you for your 5 star review. We are glad to hear you enjoyed your stay at this wonderful place. Best wishes Lorraine at tuscan-retreats

Thank you for your review. We are glad to hear you enjoyed this house, wonderful views and the well equipped nature of the property . We hope to hear from you another time Lorraine at tuscan-retreats

Thank you for your review. I am very pleased to hear you had such an great time. The peaceful mountainous views and pool is amazing I agree. Sounds like you made some good memories. Hope to hear form you again in the future Lorraine

I am happy to hear you had such a great time! The view is indeed amazing. It is very difficult to get photos that do this property justice as you can probably tell. Olive oil tasting and canyoning, sounds like some cherished memories were made. I am a little jealous to be honest! Your are very much welcome and thank you for taking the time to write about your stay. I hope to hear from you again in the future. Lorraine at Tuscan-Retreats

Thank you for your review. Glad you enjoyed those stunning views, and this lovely peaceful property . We hope to welcome you another time. Lorraine at tuscan-retreats

Thank you for your review, we are glad to hear you had an excellent stay! We would love to hear from you again Lorraine at Tuscan-retreats.com

Thank you for your review. It is great to hear that you enjoyed, the house and those great views. We are pleased that your families had a good stay and would love to welcome you again. Lorraine at Tuscan-retreats.co.uk

Thank you for your review. It is good to hear that you loved the peaceful nature of this place, surrounded by fantastic views, and nature. Happy to read that you had a fantastic rest! Lorraine at Tuscan-retreats.co.uk

Thank you for your review, and we are glad you had a great time! Yes, by September the days are getting shorter and the Garden loses the sun much earlier than in those weeks closer to the longest day. For eating outside at that time of year cardigans and longer skirts/trousers are needed in the evenings (although not always the case). Luckily for indoor relaxing there are large comfy sofas.... In high season the garden has sun for longer and often when the sun goes down it is a bit of a relief! Italian drivers can be a bit of a challenge, as can hilly/bendy roads for those not used to them, but it is rare that 2 cars can't easily pass each other, even for the last 10 minutes of the journey when one turns off from the Main Road. We are happy that your enjoyed your three weeks and also that Giovanna was such a help to you!!