The house is adorable, small and quaint and located near everything. We did however have an issue with the pool. When we arrived on Monday August 5, the pool was full of leaves and debris. On Tuesday morning I used the 2 way text option that was available asking if someone could drop off a net so we could clean out the debris. On Wednesday I received a text stating the 2 way text was currently down and if we needed anything to call Tybee Island management team directly. So I called asking if we could get a net since we were willing to clean the pool ourselves. I was told they would send over a maintenance team to clean the pool. Wednesday past, no one showed, Thursday still no sign of the maintenance and then late Friday afternoon the team arrived and did a great job. Too bad we were checking out in the morning and didn’t get to use the pool. I called Tybee Vacation management team to express the disappointment. We rented Blue Crab Cottage for the pool, which we couldn’t use because of the debris on the bottom of the pool. I was offered a refund for the pool fee and was told it would be in our account in 5-7 days. The following Monday 8/12, I hadn’t received an email regarding the refund so I called to verify it had been completed, I was told the refund was processed two day before, which would have been Saturday. Monday afternoon I received an email stating a refund had been processed. I called on Tuesday 8/13 to ask about the date the refund was processed and I was told the 8/12! Which mean they lied to me about processing the refund the day they offered it and then lied again when we spoke on Monday when they said it had been refunded on Saturday. Had they told me they forgot, I could totally understand, but to lie about it is unacceptable.
The cottage was clean, but could use a thorough cleaning. We found a toy under a table which had dust bunnies attached to it, the floor under the sofa hadn’t been swept as it was also pretty dusty and the fresh air exchange vent hadn’t been cleaned in years. Which could be why the AC struggled to keep the temp at 75. Would suggest updating the ceiling fans, only one out of the 3 worked well.