Owner's Response: Since we never met and I only met 2 others from your group including your husband, allow me to correct and state the facts. I am sorry the cleaning crew kept you waiting EXACTLY 15 minutes. The home was practically clean we were preparing for exit and the final touch ups were being done. I invited your husband and friend in and gave them a tour in the overall CLEAN house. I am not sure what could possibly have been communicated to you otherwise. I hung around as an obsessive compulsive doing whatever ( agreed,not needed) until his return to ensure full settlement ( he chose to go and pick up other members). I invited them in and welcomed them and then left. No excuse for late here ever. I have been forgiving of upscale hotels for a delay, I thought I too was forgiven right then for my cleanliness obsession. I was wrong. Again I am sorry. I did indeed try to reach out several times- CALLS and text. Important to note that you ALWAYS had my contact information. Important to note that ANY problems should have been communicated to me. Important to note that my drained clogged a few months prior to your arrival and I chose not to just fix it but to replace the ENTIRE house's plumbing to avoid ANY problems with guests (older home, the cost was enormous!). I do go WAY above and beyond in my preparations (that's why I was an obsessive cleaner). You failed to mention the IMMACULATE state of the home. To now have you as the only person to report an issue with an entirely NEW plumbing system- there were several guest before you. Now, prior guests can leave all kind of surprises in your drain and you REALLY should have informed me of ANY problem worthy of coming to this site to write about. I am disappointed. I do not talk repeatedly about anything. Your husband asked about safety and I answered. He proceeded to tell me about your not so safe neighborhood. These conversations were led by your husband. I have never entered into a big conversation with any of my guests about parties. It is part of the understanding of our agreement on this site and I simply expect it to be respected. I don't even bring it up again in 99.9% of my encounters with guests. ( only when they seem unclear as to what is expected - as here). I am not sure why this seemed bothersome to your husband a LAW enforcement officer. Perhaps the nature of his profession makes him suspicious of our very simple conversation. I am sorry for any perception otherwise.