Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum age of primary renter:22
100% refund if canceled at least 60 days before arrival date.
Relaxing spot Great location
A perfect place for our weeks holiday. It was quiet and private, extremely well maintained and lovely unexpected touches such as provisions in the kitchen on our arrival. Very helpful owners. I highly recommend it.
Could do better
While the caravan was clean and tidy when we arrived, the freezer was full of food and other items: various children's ices; a large bag of ice cubes; a half-used pack of 10 burgers; and a half-used pack of potato slices. There was no space for our own items. Apparently the owners normally leave ices for hirers to have, and their son had been staying and left the other items in case the next hirers would find them useful. I don't know anyone who would want to eat someone else's opened food items.
There was no rubbish bin in the kitchen/lounge area, only a recycling bin in a cupboard. We made do with a bin from the en-suite. There were no instructions about what to do with rubbish/recycling. After ringing the owner, we found the compound but discovered that our recycling efforts were wasted, as all bins were just for general rubbish. In today's climate this isn't good enough.
The main disappointment was that despite having checked before booking that there was WiFi (the owner informed me he had a 'dongle' because of the poor coverage on the site) in fact if we wanted to get online we would have to go and stand outside the reception building, or visit somewhere with free WiFi. I don't see why I should have to use my phone's costly data allowance, when I had made sure of WiFi availability before booking. My son especially needs coverage a lot of the time for his employment. I was told that a previous hirer must have taken the item but the owner could not get anyone to "fess up". If he knew about the lack, why had he not quickly bought a new one and had it added to his account? Or he could have suggested that I could do this and be re-imbursed. My husband died earlier this year and I had taken his iPad with me, planning to get my son to help me to convert it to my own use, but this was not to be. It was just a big disappointment which soured somewhat the start of our holiday.
The Television was virtually unwatchable a lot of the time, with the picture breaking up into tiny pixels, and the sound becoming a mix of crackles and muffled noises. Luckily the weather was good each day so we weren't indoors a lot of the time, but relaxing in the evenings would have been more enjoyable if we'd known we could tune in to our favourite shows.
It was a shame that these several niggles detracted from what could have been a really good week.
As you can expect I am dissapointed with your review on many levels.
Firstly the items in the freezer were whole packets of burgers and potatoes, which were mentioned in our note to you and suggested you threw them away if you did not want them. Lots of owners leave ice in their vans for travellers, especially in the summer for obvious reasons.
In any case, it is unusual for static vans to have separate freezers at all! As far as the rubbish was concerned we advised you where the Eurobins were on site and that all the rubbish you have has to go in the bin under the counter. I had the TV checked by an engineer after you left and it was found be in good working. I also rang and asked previous guests and they said they had no problems with it. It's a pity you didn't call me about this so I could have sorted out the problem. Regarding the Dongle. Yes it was unfortunate it had been stolen. I did order a replacement, but unfortunately it came after you left.
Excellent and very homely
Wonderful stay. Great location and very clean and tidy accommodation with everything you need including a games cupboard for the children. Really comfy beds and super facilities. Bryan and Debbie kindly helped organise rates for the ferry, left some welcome supplies in the fridge and were always contactable if we needed anything. Laundry room was handy. Pool was lovely and warm every day. Thank you - we’d love to come back.
A lovely stay!!
The caravan is well equipt and comfortable for your i.o.w break;it is also situated away from the other caravans so you can pull in your car and not be disturbed by others;a great place to stay.
Caravan was very clean and equipped with everything you need for self catering. It was surprisingly spacious and beds were extremely comfortable. The owner is very friendly and quick to respond to any questions you may have. The use of the heated communal pool was also very nice. St Helens is a lovely village and about a 15-20 min drive to Shanklin, Sandown and Ryde. I would definitely recommend staying at this rental.
Lovely and cosy caravan with very comfy beds. Everything we could have needed and more. We had a couple of minor issues which the owner resolved within hours. Very impressed and we hope to return. The heated swimming pool on site was fantastic!
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