テキサスアートリトリート;プライベートホットタブ

Hi Bella, thank you for your comments! We've tried to reach out to you to find out more information about the bed comment but we haven't heard back. We're wondering what you encountered and how we can do better. As for the iron...it seems someone put sand in the iron! Very strange behaviour but we've ordered a new one. We appreciate you letting us know! We look forward to hosting you again! All the best, Cherie

Hi Teena, thanks for your review! Apologies for the miscommunication regarding the wine. But we did get it to you, just not upon arrival as it should be. We'll do better. As for improvements for our place and the town...specifics would be helpful! Good to hear it was relaxing, that's what we aim for! All the best and we hope to see you again. Cherie

Thank you for your review Lior. We love and value guest feedback on how we can make improvements for future guests. However, we do need to point out that we offer free wifi. Kind regards, Cherie

Thank you for your review Rebecca. As advertised, Texada only has a kitchenette and only has basic cooking facilities but has everything you need to make meals. FYI: our other properties have full kitchens. I understand how it would feel to use a bread knife that isn't up to the task, we will look to getting a new one. The villas on the property are 75 metres from you, and even though the trees are deciduous, people would have to be awfully close to see you in the hot tub again. This didn't actually occur in your situation as you stated, 'if used during the day'. The dog was certainly a random thing and most likely a neighbour. As we have never heard of this happening before, we hope it doesn't happen again! The manager apologizes for forgetting the wine and would have happily brought one to you as she's only 5 minutes away. Unfortunately you didn't call her. We are committed to excellent service and would have loved the opportunity to correct this mistake if we had known. All the best, Cherie

Hi Mick, Sorry for the delay in replying to your review. Stayz is relatively new to guest reviews. They do not notify us of the appearance of new reviews. Upon checking your booking and the weather at that time; you stayed in Daylesford in a relatively hot time of year. We do not have air conditioning and do not advertise our property as such. Although many do not agree we cannot support air conditioning as it has a detrimental environmental effect. For this reason we choose to cool Texada via a combination of cooling fans and shade sails as advertised clearly. The TV in Texada has access to all radio channels available including the ABC for bush fire alerts. For future reference Texada has a hot tub which can easily be cooled down to double as a plunge pool during hot weather.

Hi Kristy, We apologize for the very late reply to your review. Stayz is relatively new with guest reviews and does not notify us of there publishing. We do recall that you rang us to query the absence of your complimentary drinks. As you recall we apologized as this was an administrative booking error on our part. As you recall our manager arrived within 5 minutes with the drinks in question. As to the other issues you raised. You stayed in summer. Texada is located in a plum orchard;as advertised. In summer it is surrounded by foliage. It is very private and secluded because of it. As you can see by the photos in our advertisement and on our website the views to the forest are significant in winter. The forest starts approximately 150 metres from Texada. During your stay the gate in question did not open. As you aware,and shown, you could access the back garden easily from the other direction. Unfortunately when we had our covered shade sail area erected(by someone else as we were traveling at the time) the post was put in poorly and blocked the gate! It has long since been re mediated. We own, maintain and build our own property. It is maintained in a very methodical and thorough manner. We do not recall suggesting we have no maintenance. Our attitude is definitely not `bad luck`with our guests. We listen to guest issues and respond to them promptly and comprehensively as we did with you. We`re sorry you feel ``stooged``. We feel our property is fairly advertised.