長期および短期滞在|居心地の良い|プールビュー付きモダンアプト| NRG | Med Cntr

Hi Cece Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are very important to us, and we are addressing the concerns regarding flies and the reported roach immediately with our cleaning and pest control teams to ensure this does not happen again. We also appreciate your comments about the door access process. We understand how frustrating that can be, especially upon arrival, and we are reviewing our check-in instructions and door system to make the process much clearer and easier for future guests. Your feedback helps us improve, and we appreciate you bringing these matters to our attention

Always welcomed back. Thanks for allowing me to host you Carrie.

Thanks for the Review.

Jay we appreciate you taking care of the condo. Your awesome!

Thanks for the Review.

Thank you for taking the time to share this feedback. I’m truly sorry for the inconveniences you experienced during your stay — especially with the parking fob, the missing parking pass, and the condition of the apartment. I completely understand how frustrating it must have been to deal with these issues when you should have been able to relax and enjoy your trip. Since your stay, we have addressed each of the concerns you raised: • Key fob access: The malfunctioning fob has been replaced and tested at all entry points to ensure full, reliable access for all future guests. • Parking pass & designated spot: We’ve updated our check-in process so the parking pass is now placed inside the unit before arrival. We’ve also reconfirmed our assigned space with the building to prevent any confusion and ensure guests can park without inconvenience. • Pest concern: A professional pest-control service completed a full treatment of the unit, and we’ve implemented ongoing maintenance to guarantee the apartment stays clean and pest-free. • Communication: We take responsiveness very seriously, and we’ve improved our guest-support system so messages are answered promptly — including after-hours. While I’m glad the location worked well for your NRG Stadium visit, I’m genuinely sorry the rest of your experience fell short. Your feedback helped us correct these issues, and I appreciate you bringing them to my attention. If you decide to stay with us again, I’d love the opportunity to provide the smooth, comfortable experience you should have received the first time. Thank you again for sharing your concerns.

Tamira - Thanks for the review. Complaints have been reported to property management and they are going through management changes currently. Things are expected to get better. This is normally not the norm at this luxury apartment. Would like to insure you that this won’t be the case during your next stay.