4/10 (不満)
Jane J.
2022 年 8 月 24 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Needs improvement
The property is a good size and a lovely location. The pool looks out over a lake with amazing sunsets. The area is quiet and peaceful. We are a very respectful family of 8 adults who were excited to be on a holiday of a lifetime and staying 19 nights.
Unfortunately the property needs improvement. The carpets throughout are dirty and stained in places. The sun beds in the pool area all had broken slats and the cushions were old. There was a nice poolside sofa which was in good condition however the cushions were dirty and stained. We would not have furniture in that state in our own home and did not expect it in a property we were renting. 2 of the poolside chairs were broken on our arrival and another collapsed whilst one of our party were sat in it. The games room consisted of a very old pool table and an air hockey table which had a huge hole that had been smashed in the middle. The single beds in the blue bedroom were too uncomfortable to sleep in. The bedroom furniture is sporadic. One double bedroom with no wardrobe and another with no drawers. Generally dated furniture and decor throughout. Only 2 bedrooms with ceiling fans and no ceiling fans in pool area.
There were some small issues which the property management company dealt with. ( bin with no lid, broken ironing board, new chopping board). The broken tumble dryer was fixed on day 14.
A great size villa in a beautiful location but the overall standard of the villa was much lower than our own home. The high cost of rental does not reflect the low standard of the villa’s interior and poolside. Owners need to invest in this property!
We have stayed at Terre Verde on 4 previous occasions over the last 16 years. This was by far the lowest standard we have stayed in. We just felt disappointed.
The worst part of all of this was the rudeness of guy from the management company when he came to the property. It was shocking. We will never use that company again and probably won’t stay in Terre Verde again.
Jane J.
2022 年 7 月に 21 泊滞在
