This 16th floor Emerald Isle condo offers a spectacular view of the beach and Gulf of Mexico from the living room, master bedroom and balcony.Emerald Isle #1607 sleeps six with a king bed in the master bedroom, two twin beds in the guest bedroom and sleeper sofa in the living room. Take advantage of the free WiFi, fully-equipped kitchen and private balcony that this unit has to offer! Emerald Isle is one of the premier destinations on Pensacola Beach and is located within walking distance of all shops and restaurants! Book with us today and start planning the vacation of a lifetime.
Southern Vacation Rentals
- Calendar last updated:
- Dec 12, 2018
Pool / Spa
Check-in: 4:00 PM
Check-out: 9:00 AM
Meh!! Poor experience, but great view and location...
There are a number of things which basically duplicate and build on a previously posted negative review. First, You have to freaking pay an extra $60 for a “Late check out” which only give you til NOON as opposed to 9 if you don’t pay to check out late!! We paid this d/t having a late flight back to nashville. This information wasn’t made known until you have already booked it on VRBO. The icebox doesn’t even seem to make ice. We literally only had ice the first day to put in the cooler and then... nothing for the rest of the week. Also, the day we got down there, we drove to the office to pick up the fitness key- (yes, have to drive down the road to pick it up), they were closed, but we called and were told to get the key out of the box (wasn’t one in the box-so we called again and they said come by the next day). There also was no car placard for parking on the counter, which led us to call again- we were told to write our room number and the name and number of the rental company on a piece of paper so our rental car wouldn’t get towed! We went to the office the next day and the lady that helped us gave us the key to the fitness center and a car placard (She was very nice and helpful). Also was not enough vertical blinds to cover the windows or doors (again- already a previous complaint about this, AND we have these same blinds in our house- they really aren’t that expensive) <— this comment is probably the most frustrating for me because this shows that they really don’t care, otherwise it would’ve been fixed. One remote worked, because batteries were dead in 2/3 remotes. We switched the good batteries into all of the remotes and the remotes worked (again- not expensive and a frustrating nuisance). Master Bedroom ceiling fan light would come on and flick right back off (aka it didn’t work). Then, the top plug of the outlet behind the nightstand did not work! What made this even more frustrating was that this was the plug that the lamp was plugged into (Thought we weren’t going to have any light in the bedroom). Once we plugged it into the bottom plug, it worked (Frustrating)! Also, the cable for the cable TV (in the master bedroom) was broken and I had to twist it back together in order to get tv in the master bedroom (it was literally dangling). Despite all of the frustration, the rental was very clean, centrally located, was close to the beach, and had a great view from the balcony. All the negative killed the vibe for us...
Dear Valued Guest,
We appreciate your valuable feedback on your most recent stay at one of our vacation rentals. We apologize for the issues you experienced during your stay and have forwarded your concerns over to the appropriate departments so they can be resolved.
We hope you will reconsider renting from our company again, should your travels bring you back to the Emerald Coast.
Right on the beach and the water is great
-The location is the best part of this condo.
-The sliding door in bedroom and closet door on washer/dryer closet are broken. All of the blinds are broken; the blinds in the smaller bedroom do nothing to keep the hallway light from shining in at night.
-The $60 fee for arriving prior to 4pm and additional $60 fee for leaving after ***9am!!*** is ridiculous; find a company who has flexibility on arrival and departure!
-The beds, couches and chairs are quite comfortable. The kitchen has everything you could need for vacation cooking.
-There are no beach towels, chairs, floats or fun stuff provided....bring your own if you are driving....too bad if you are flying in :(
Location is amazing, unit needs improvements
We stayed in this unit three years ago, and since we booked so last minute for our trip last week, we ended up having to book it again. The location is amazing, on the beach and close to restaurants, but the unit needs many improvements:
1. Comforters and pillowcases smell disgusting, we had a hard time falling asleep the first night because they smelled so bad. Please have them cleaned! It won’t cost a lot and it would make a big difference to your guests
2. We were given three rolls of toilet paper for 4 people over five nights. Again, it would be nice to have at least one roll per bathroom per night. Will not be a big expense!
3. The light on the balcony is not working, please have it fixed. My husband and I like to sit at night to look at the ocean, but it was completely dark
4. The management company, southern vacation, did not give me the gate or main door code. I had asked for it previously and they gave me our room code, so I was stuck with all of my stuff and the car outside of the complex until I could get a hold of them on the phone. They could do better in their communication
5. Similarly, we wanted access to the fitness room, but had to wait until the management company with open on Monday to get the key. The office is almost 3 miles down the road, so not close, but also not very convenient
6. Finally, if they could get some blinds that would provide some sort of black out to the rooms, that would be fantastic!
I hope that you will take the suggestions, it would really improve the experience!
Thank You Chao Party for your feedback for Emerald Isle, we truly appreciate your review. We have since had the comforter laundered and had the pillow replaced. We provide the initial amount of toilet paper for the first two nights, if the unit has two bathrooms we leave 4 rolls of toilet paper. We advise in our guest portal to plan to purchase more during your stay. We have had the light on the balcony replaced, we apologize for this not being caught prior to your stay.45 days prior to your arrival we send a link to your email with your arrival information and that includes Gate Code and Entry Code to the property, also listed in your guest portal is the information regarding the fitness key and where to check this out. We can absolutely make a suggestion to the owner about adding black out panels. We hope to have you back very soon to the Gulf Coast.
Can't say enough great things
I honestly can't say enough great things about this condo and the management company. The condo is very clean with nice update kitchen and furniture (updated since what you see in the pictures. The shower in the master is big and the bed is very comfortable.The view is spectacular - the building is nice. The management company is completely available around the clock for anything that may come up. They are super helpful and a great team!
Very highly recommend!
Thank you for providing feedback in regards to your recent stay. We SO appreciate the kind words. We strive to provide the highest quality of service and rentals available on the coast and are thrilled to hear we were able to provide a Sweet Southern experience. We look forward to hosting you again soon!
Kind Regards, Your Southern Team
The condo was nice but the company in charge was an inconvenience
We enjoyed the condo but had a lot of trouble with the key code to get in the door. It had to be changed several times but ended up working out. Southern did call and state that they were going to reimburse me $133.88 for some of the inconvenience. However, Not sure how they arrived at that figure.
There were not extra pillows or enough blankets for the fold out couch. We had to call maintenance to replace light bulbs. It was also an inconvenience to have to leave the condo to find the office just to get a key to use the fitness room. After speaking with security and other guests, they stated the keys are normally in a drawer in condo. When I first booked I didn't realize how many different fees would be added so I wasn't happy with that. We have traveled many times to different parts of the world and have never had a 9am checkout!! We did however pay the additional $60 to be able to check out at noon.
However, my family and I did enjoy the balcony and the condo was clean once we arrived.
Thank you for your feedback, we truly value each and every guest experience they have while staying in one of our rentals. I am so sorry that you had some difficulties with our keyless entry locks, but I am glad we were able to get this fixed so quickly. The refund of the $133.88 was calculated by taking half of the nightly rate and adding taxes into that amount, I am sorry that this was not explained when the refund was given. We do require each of our guest check out the fitness key, so that these keys to not go missing and we can keep track of who is going in and out of the fitness room; this is for our guest safety. I want to thank you again for your feedback, and apologize again for the inconveniences that you had to endure with the locks. I do hope that you and your family will be back to the beautiful beaches of the Gulf Coast very soon!
-Your Southern Team
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
We had a great stay with our two small children. Rental and check-in/out were very easy. Great view from the 16th floor and no noise from the pool or other tenants. The water pressure is pitiful and the ice maker couldn't make a bucket of ice a day. Also, there is a governor on the thermostat so you cannot set the temperature below 70. The unit also smelled a little stale. The kitchen was well stocked as well as some games for the kids and a few items for the beach.