Architect-Renovated Edgartown Cape With Pool

Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few important points for the benefit of future guests. While ferry service was suspended for a day due to high winds, the island did not lose power during the stay. Point B had flashlights available for delivery to tenants should they have been needed. Although the storm understandably caused concern, there was no power outage at the property. Regarding the backyard French doors, these doors require proper operation to secure them correctly. We understand that you experienced difficulty with them, but it is important to note that operating the doors properly is necessary for them to function as intended. We understand that severe weather and potential travel disruptions can be stressful, and we recognize that you were concerned about your plans and accommodations. We strive to provide a safe and comfortable experience for all our guests, and we take feedback seriously. We regret that this stay did not meet the your expectations, but we also believe it is important that the circumstances be represented accurately.

We are very sorry to learn of your frustrations and confusion regarding the terms of the lease agreement. These details were clearly outlined in the lease documents that you signed. Point B Realty is a booking agent for the landlord/owner only. We are NOT a property management company, nor do we inspect properties, arrange repairs and cleaning or make deductions from a guest’s security deposit. Owners and their property management team are solely responsible for handling these details. In your specific case, the owners and their property management team inspected the rental property after you checked out and sent photographs of damages and cleaning issues found after your departure which we promptly shared with you. The owners instructed us to hold your security deposit in escrow until they could make repairs and get final cleaning invoices, as per standard protocol with Massachusetts landlord-tenant laws. Per our conversation, we invite you to contact the owner directly to discuss this matter. Our position is that the owner had every right to make lawful deductions to your security deposit, based on the terms of the lease agreement and the poor condition in which you left the owner’s property at check-out.