Upper Kingsbury holiday lettings

Great property, very clean and lots of facilities. Sadly we had some problems that were not dealt with. The leaking from the immense snowfall was unfortunate but did make the bedroom carpet very wet and one day there was a leak above the toilet, we used a lot of towels to mop up the water. The real problem was the the lock in the main front door didn’t work so we couldn’t use that door at all. We were lucky to get in the first day. If there had been a fire downstairs we would have had a serious problem. The downstairs door was usable but we could not lock it when we went out. This caused concern among our group about leaving valuables/passports in the property when we all went out. The key pad was supposed to have been fixed but you could not get in from outside the property as the lock mechanism only partially opened. It was very inconvenient when we left the property at the end of the week as the people sleeping upstairs had to drag all our luggage/skis/snowboards downstairs as the front door wouldn’t open and then drag it all back upstairs outside in the deep snow to get to our vehicles. The owner passed on our comments to the housekeeper but the problem was not resolved. A real shame but we still had a lovely skiing holiday. We were requested to put the bedding/wet towels from soaking up the leaking in the bedroom into the washing machine when we left but there was no detergent powder or liquid left available. We were not offered any compensation for inconvenience.