The Sportsman: 5BR, Hot Tub, Sauna, Pets

Thank you for your feedback! We’re glad to hear that you enjoyed your stay and we're sorry to hear you experienced issues with the internet. We would have been happy to assist and work toward resolving the issue, but unfortunately, we were not given the opportunity to visit the home and troubleshoot the problem during your stay. For future guests, our Guest Relations team is available by phone, text, or email 7 days a week from 9am–6pm, with 24/7 after-hours support, so we can help address any concerns in real time during your stay. We truly appreciate you bringing this to our attention and hope to have the opportunity to host you again in the future!

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thanks so much for your review! We’re glad to hear you enjoyed the location and had a fun trip, whether snowboarding or fishing. We do wish we had known about the sliding doors during your stay, as we would have been happy to assist in making them easier to use. After reviewing, the doors are functioning as designed and should operate normally for future guests. As a heads up, our Guest Relations team is available by phone, text, or email 7 days a week, 9am to 6pm, with 24/7 after-hours support. And yes, the sirens are there to help keep everyone safe - sorry if they gave you a little surprise! We’d love to host you again in the future.

Thank you for sharing your experience at The Sportsman with us! We’re so glad you had a great stay overall. We do apologize for the carpets, they had just been professionally cleaned the day before your arrival, which may explain the dampness you noticed. We’ll also pass along your thoughtful comments about linens and coffee service for our homeowner team to review. Feedback like this helps us continue to improve the guest experience. We’d love to welcome you back for your next Tahoe adventure!

Luke, thank you so much for your feedback of the home. In regards to our rental agreement, we apologize that the rules for Vacation renters in the City of South Lake Tahoe are so strict. In fact, our vacation rental ordinance is one of the strictest in the country. We make an extra effort to communicate the rules very clearly since we’d hate for any of our guests to be surprised with an expensive fine on their vacation. Good news for future guests, the kitchen will be remodeled in the spring! So that is coming for future stays. We maintain a very high standard of cleanliness and apologize that you came across any items that were not to your satisfaction. We have notified our cleaning staff to make sure to address these issues for future stays and our team checked for any mold right away to ensure there are no issues for future guests. For future guests to note, we always appreciate the opportunity to address problems while you are in the home, so we can make sure you are enjoying your stay. For future guests to note, please give us a call if you are having any issues. We are available 7 days a week from 9am-6pm PST and we are happy to help right away!