2/10 Terrible
Christine G., Glasgow
3 Dec 2023
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Be aware .not what we booked
We booked this apartment as it had access to the beach .When we got there we were given a penthouse apartment and not been notified ..it was in need of repair work, shabby and dirty . There was a Aircon unit fitted into the bedroom patio door which was helded together with silver duck tape so we couldn't open itThere were holes in the wall where the internet cables were ,sockets broken in the kitchen . Woodwork & walls dirty and in need of a good upgrade . I contacted Kelly straightaway who apologised for not telling us but we were given an upgrade to a better quality apartment at no extra cost as the owners required the original apartment back . As it was late I told her we'd discuss in the morning . I texd then and am still waiting for a response . However Claudia came to the rescue .There had evidently been a power surge on previous Sat causing an electrical fault in the building so what we had originally been told wasn't true . Claudia offered us the two apartments and we choose the one which has similar access to the boardwalk/ beach to the one we booked although no washing machine . However although this apartment was on the whole clean there was bits that needed upgrading too ie the kitchen unitdoors weren't hanging properly ,the finish in them was peeling off, light bulbs broken etc .these were things you wouldn't expect for the cost.However it was said to us,that all the apartments look great in the photos but the owners don't use the money to upgrade? So beware
Christine G.
Stayed 8 nights in Nov 2023
