Donner Lake Views: Rustic Truckee Cabin!

Thank you for the feedback and for choosing this home for your big family gathering. We appreciate you pointing out the carpet and flooring. The carpet is professionally cleaned each season, and while a full replacement is planned down the road, the rental rate reflects its dated color in the meantime. We're glad the space worked well for your group and hope future guests continue to find it a comfortable fit for larger families.

So glad to hear you had a lovely time! We're happy the space felt spacious and comfortable, and that the deck got good use for dining and games along with those comfy beds and pillows. Thank you for the thoughtful feedback and the recommendation, and we appreciate you noting the lake access detail so future guests have clear expectations. Hosting guests who enjoy the space as much as you did makes it all worthwhile.

Thank you so much for the 5-star rating! We're thrilled you had a great stay and appreciate you taking the time to share your experience. It's wonderful to know the check-in process, communication, and location all met your expectations. We work hard to keep the place accurate and welcoming for every guest, and feedback like this means a lot to us.

Thank you for the kind words about the space and the peaceful setting overlooking the lake. We're so glad the deck and views added to a relaxing stay, and it was a pleasure staying in touch throughout your visit. You're right that the home sits on the mountain side of Donner Lake, which means there are quite a few steps up to the main living area. We try to show this in the listing photos and description, but we'll make a point of letting future guests know ahead of time so they can plan accordingly, especially if mobility is a concern. We appreciate you sharing your experience and hope it helps other travelers know what to expect.

From the owner: "We are glad you enjoyed your time at our cabin. We should have been more clear on the parking situation. We can’t park across the street, but we frequently have a lot of family at the cabin and have gotten creative with the parking. You are able to park on the right in the area just before the garage/stairs. If you’ve got smaller cars they can fit in the three-car garage. Then we put cars behind those too".

Hi Lindie, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-We have been informed about the item you left behind. The property manager has already searched for it but was unable to locate it. However, the homeowner will have them check again after the current guests depart and will personally look for the item during their next visit over Labor Day.-We are committed to maintaining a high level of customer service and apologize if our communication did not meet your expectations.-Although we do our best to keep the outdoor area clean, if there are a few days between guest check-out and the next check-in, it is certainly possible for Mother Nature to have an effect on the outdoor area once our cleaning crew has left.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Robert, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: "Thank you for the feedback, and bear with us while we make adjustments to our newly listed cabin. We do learn a lot from the reviews. -We're very sorry to hear you had trouble with the lockbox code. This has been updated on all our pre-stay emails so going forward this should not be a recurring problem. We do have a property manager who should be called with any issues. She is very responsive! -We will update our house description to make people more aware that there are a couple of flights of stairs to get up to the cabin. This is the case with many cabins due to mountainous elevation changes and to take advantage of the views of Donner Lake. -We do have garbage pickup regularly on Mondays although we are in the mountains and sometimes wildlife tries to access garbage. -There are occasional power outages which could be the reason for the spilled ice cream in the freezer. Again sorry for any inconvenience during your stay. We hope you otherwise enjoyed your stay and could enjoy the deck, view, surrounding nature, and many activities that Donner Lake and Truckee have to offer."