Fort Walton Beach, FL (VPS-Aeropuerto regional Northwest Florida)
Airport, Fort Walton Beach, FL (VPS-Aeropuerto regional Northwest Florida)
A 63 min en coche
Habitaciones y camas
1 habitación (capacidad para 4 personas)
Habitación 1
1 cama de matrimonio grande
Habitación 2
1 sofá cama doble
1 baño
Baño 1
WC · Solo ducha
Otros espacios
Porche o patio
Cocina
Comedor
Acerca de este alojamiento
Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets!
Fully updated from top to bottom, Emerald Hill 13 is a stunning, coastal chic Gulf-front unit in Seagrove Beach. Spend time on the patio with your favorite beverage and enjoy the sounds and sights that the beaches of 30A are famous for.
You'll love all the attention to detail inside, with a gorgeous kitchen island that is centered in the room to maximize the time you're able to watch the waves of the Gulf crash ashore. Emerald Hill 13 offers a luxurious king bedroom and can sleep 2 more guests on the murphy bed in the console under the TV in the living area. The bathroom is a spa-like retreat with an extra-large walk in shower.
We can't wait to welcome you to this beautiful Gulf-front unit. We know it will make the perfect choice for your 30A vacation.
Emerald Hill: On the south side of Highway 30A, in the heart of beautiful Seagrove Beach, this Gulf-front community offers a large sunny pool and private gated beach entrance. You'll enjoy swift access to the white sandy beaches and turquoise waters. The 19-mile paved bike/walk path that parallels the entire length of the Highway 30A is conveniently located in front of this complex. The property is centrally positioned and close to everything. A Publix grocery store is approximately 2 miles away, and a Tom Thumb gas station is within walking distance. This family friendly complex is very close to some of the area’s most popular state parks, as well.
Come experience the Emerald Coast first hand with restaurants, shops, bike riding, shore fishing, snorkeling, kayaking, and majestic sunrises and sunsets all at your front door. Emerald Hill is in the perfect place for easy access to all you could want out of your 30A vacation rental.
Seagrove Beach: Named for the thick grove of oak trees lining its coastline, Seagrove Beach is located in the heart of 30A. There's no better spot to experience everything 30A has to offer! Feeling adventurous? Rent a bike and jump on the 20-mile Timpoochee bike trail that runs right in front of the complex. Visit famous Seaside and Grayton Beach State Park to the West. Head East and discover more of Seagrove Beach plus the wonderful coastal communities of Alys Beach and Rosemary Beach. Enjoy exploring the boutique shops, fabulous restaurants, and beautiful state parks in each of these communities.
Your stay at Emerald Hill 13 comes with Xplorie’s best activities! one ticket per day, per activity! (over $800 in nightly value) Tee off at Emerald Bay or Regatta Bay, zip through Baytowne Adventure Zone, and sail on the Sea Blaster Dolphin Cruise. Enjoy Big Kahuna’s Water Park, Black Light Mini Golf, and scenic bike rides with complimentary rentals. Explore 30A with ease and adventure!
* Sorry, no pets allowed. * Note: There are steps from the parking lot down to where you access the unit. * Parking for 1 car (with required permit). No boats, trailers, or RVs. * Golf carts are not allowed at Emerald Hill * Only umbrellas (7’ max) are allowed on beach. No tents, cabanas, or canopies.
A Benchmark welcome bag and initial starter kit of amenities are provided for all guests. For the kitchen this includes: 1 roll of paper towels, 1 dish sponge, 1 dish soap, 2 dishwasher pods, and 1 liner for each trashcan. For each bathroom it includes: 1 roll of toilet paper, 1 set of soap/body wash/shampoo/conditioner/lotion. For towels you will receive: 1 body towel/1 washcloth per guest and 2 hand towels per bathroom, plus 2 washing machine pods.
Añade las fechas para ver los precios
Servicios
Piscina
Cocina
Lavadora
Secadora
Wifi gratis
Aire acondicionado
Alojamientos similares
Beach Views, Gulf Front, Large Pool, 30A Watersound Gated Community
WaterSound Beach
Beach Views, Gulf Front, Large Pool, 30A Watersound Gated Community
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Información sobre la zona
Santa Rosa Beach
Este piso se encuentra en el barrio Seagrove Beach de Santa Rosa Beach, cerca de parques temáticos y en la playa. Si quieres sumergirte en la belleza natural de la región, acércate a Parque estatal Grayton Beach o a Playa Seaside Beach. Sundog Books y Parque estatal Eden Garden también merecen la pena. Descubre todas las actividades acuáticas que podrás hacer en la zona, como paseos en moto de agua o submarinismo; además, tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones tan variadas como las rutas a pie o en bicicleta o el ciclismo.
Santa Rosa Beach, FL
Qué hay en los alrededores
Seagrove Beach East - A 1 min a pie - 0.1 km
Seagrove Beach West - A 2 min en coche - 1.8 km
Eastern Lake - A 3 min en coche - 2.5 km
Playa Seaside Beach - A 3 min en coche - 2.5 km
Teatro de repertorio Seaside - A 3 min en coche - 2.5 km
Cómo moverse por la zona
Ciudad de Panamá, FL (ECP-Northwest Florida Beaches Intl.): a 47 min en coche
Restaurantes
Old Florida Fish House - A 4 min en coche
Steamboat Grill - A 3 min en coche
Canopy Road Cafe - A 3 min en coche
Bud & Alley's Waterfront Restaurant & Bar - A 4 min en coche
Pickles - A 4 min en coche
Preguntas frecuentes
¿En Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets! hay piscina?
Sí, este alojamiento cuenta con una piscina.
¿Cuánto cuesta alojarse en Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets!?
A fecha de 16 de abr de 2026, los precios encontrados para una estancia de una noche y dos adultos en Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets! el 11 de jul de 2026 son de al menos 336 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿En Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets! se aceptan mascotas?
No, este alojamiento no admite mascotas.
¿Cuál es el precio del aparcamiento en Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets!?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets!?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets!?
La salida se realiza a las 10:00.
¿Dónde se encuentra Gulf Front and Fully Remodeled in Seagrove Beach + Free Attraction Tickets!?
En la playa, este edificio de condominios de Seagrove Beach se encuentra muy cerca de Seagrove Beach East y a 2,2 km de Playa Seaside Beach. Seagrove Beach West y Eastern Lake también están a menos de 2 kilómetros.
Comentarios
9,4
Excepcional
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
23 comentarios de un total de 29 con una puntuación de 10 - Excelente
10 - Excelente
23
4 comentarios de un total de 29 con una puntuación de 8 - Bueno
8 - Bueno
4
1 comentarios de un total de 29 con una puntuación de 6 - Normal
6 - Normal
1
0 comentarios de un total de 29 con una puntuación de 4 - Mediocre
4 - Mediocre
0
1 comentarios de un total de 29 con una puntuación de 2 - Horrible
2 - Horrible
1
9,6/10
Limpieza
10/10
Llegada
9,0/10
Comunicación
10/10
Ubicación
9,6/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
TOMMY D.
16 de feb de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The condo was very nice and the views were incredible!!
TOMMY D.
Se alojó 3 noches en febrero de 2026
Respuesta de VrboOwner el 2 de mar de 2026
Thanks so much for your kind words! We are thrilled to hear you enjoyed the condo and those incredible views; as they really are something special.
We would love to host you again anytime you are planning another getaway. Safe travels and hope to see you back soon!
Warm Regards,
Benchmark Management
Verificado
10/10 Excelente
Ethan I.
27 de oct de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
An easy review. This condo is simply, great. Great view, easy access from the car to the room, and from the room to the beach. Updated and comfortable living. We’re coming back to this same unit every year.
Ethan I.
Se alojó 4 noches en octubre de 2025
Respuesta de VrboOwner el 18 de nov de 2025
Thank you so much for the wonderful review! We’re thrilled to hear you loved the view, the easy access, and the updated, comfortable space. It means a lot that you plan to return to this same unit every year — we can’t wait to welcome you back!
De un sitio asociado
10/10 Excelente
Clinton C.
7 de jul de 2025
Beach view and rest
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Wonderful place to stay right on the beach. Very quiet neighborhood. Private Beach. Close to a lot of food and shops.
Clinton C.
Respuesta de VrboOwner el 5 de ago de 2025
Thank you so much for your wonderful feedback! We are delighted to hear that the property was the perfect fit for your large family and puppy. It is great to know that the community and close proximity to the beach made your stay even more enjoyable. We look forward to welcoming you back anytime!
Regards,
Benchmark Management
Verificado
10/10 Excelente
Allen R.
25 de may de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great stay
Great stay - the place was clean, updated and beautiful oven view! The bed was comfortable and room was dark for sleeping /napping.
Allen R.
Se alojó 4 noches en mayo de 2022
Respuesta de VrboOwner el 18 de jul de 2023
Hi Allen,
Thank you for sharing your feedback. We were happy to have you and very grateful for your response. We work hard each and every day to bring our guests the best vacation experience. We are so pleased that you found our rental comfortable and clean. We agree great for day naps. You are great guest to host and we can’t wait to see you again on our beautiful beach of 30A.
Sincerely, Benchmark Management
Verificado
10/10 Excelente
Bonnie B.
17 de may de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Just lovely!
Beautiful unit, thoroughly enjoyed our stay!
Bonnie B.
Se alojó 5 noches en mayo de 2023
Respuesta de VrboOwner el 18 de jul de 2023
Bonnie,
Thank you for taking the time to leave us a review, we appreciate it. We are thrilled to hear that this unit and the location of this unit worked out well for you and your family. It was a pleasure to host you and we look forward to hosting you again soon
De un sitio asociado
8/10 Bueno
Pedro M.
13 de ago de 2024
Great location!
Rating Details:
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location!
Pedro M.
Respuesta de VrboOwner el 13 de sept de 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed the location. We believe it is one of the best aspects of our property, and we are glad it contributed to a positive experience for you. We hope to have the pleasure of hosting you again soon! Sincerely, Benchmark Management
Verificado
10/10 Excelente
Brian B.
2 de dic de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Couple's retreat
We couldn't have booked a better location for our anniversary getaway. The ground level walk out to the beach made everthing so relaxing. The property was clean and well kept. We will be going back.
Brian B.
Se alojó 4 noches en noviembre de 2024
Respuesta de VrboOwner el 4 de dic de 2024
Thank you for choosing our property for your anniversary getaway, Brian. We are delighted that you enjoyed the convenient ground-level access to the beach and found the property clean and well-maintained. It brings us great joy to know that your stay was relaxing, and we look forward to welcoming you back in the future. Kind regards, Benchmark Management
Verificado
10/10 Excelente
Jim M.
7 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect beach getaway
Great 1 BR condo. Recently updated. Right on the beach. Great view. Easy access to beach. Perfect for 1 or 2 people.
Jim M.
Se alojó 7 noches en mayo de 2023
Respuesta de VrboOwner el 18 de jul de 2023
Jim,
It was an honor to host your recent trip with us at Benchmark Management! We are thrilled to hear this property offered you the perfect getaway! We hope you choose to book with us again for all your future trips to the beach. We would be glad to host you! Sincerely, Benchmark Management.
Verificado
10/10 Excelente
Pam H.
23 de sept de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Emerald Hill
Emerald Hill has been our “go to” place for years. We’ve tried other condos…and been satisfied…but Emersld Hill always stands above the rest.
Pam H.
Se alojó 8 noches en septiembre de 2024
Respuesta de VrboOwner el 7 de oct de 2024
Thank you for your loyalty to Emerald Hill, Pam! It’s wonderful to know that it continues to stand out as your favorite, even among other options. We truly appreciate your continued trust in us and look forward to welcoming you back for many more stays!
Verificado
10/10 Excelente
Susan S.
6 de mar de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect and chic
The renovation on this property is first class all the way. From the lighting to the flooring, it is perfect.
Susan S.
Se alojó 2 noches en marzo de 2023
Respuesta de VrboOwner el 18 de jul de 2023
Susan, Thank you so much for taking the time to share your feedback. Emerald Hill is an amazing condominium offering unbeatable views! We're so humbled by your response as guest satisfaction is our #1 priority. We hope to welcome you back soon for another delightful vacation! Sincerely, Benchmark Management
De un sitio asociado
10/10 Excelente
Mike G.
28 de mar de 2024
Ocean view
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It’s exactly what we wanted
Mike G.
Respuesta de VrboOwner el 5 de ago de 2024
Dear Mike,
Thank you for your review of Emerald Hill 12A. We're delighted to hear that the property was everything you needed for a delightful stay on 30A. We look forward to hosting you again in the future!
Best regards,
Benchmark Management
De un sitio asociado
10/10 Excelente
Robert H.
18 de ene de 2023
Stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Nice place on the Beach!
Robert H.
Se alojó 4 noches en enero de 2023
Respuesta de VrboOwner el 18 de jul de 2023
Rob, thank you taking the time to leave us a review. We are so happy to hear that this unit and the location of this unit worked out well for you and your family. It was our pleasure to host you and we look forward to hosting you again soon.
Thank you,
Benchmark Management
De un sitio asociado
10/10 Excelente
Ron G.
15 de jun de 2023
Best location ever!!
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was the second year in a row we stayed in 12A and absolutely love the location. This space is nicely appointed with a wonderful view of the ocean. Best of all, its just steps to the beach.
Ron G.
De un sitio asociado
10/10 Excelente
Jade M.
29 de jun de 2022
Pleasantly Perfect
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was a perfect last minute grab for my parents to stay with us at the beach this year. We will 💯 be coming back!
Jade M.
Se alojó 7 noches en junio de 2022
Respuesta de VrboOwner el 18 de jul de 2023
Hi Jade,
Thank you for sharing your feedback. It was truly our pleasure to have your parents stay in our rental.
We appreciate the wonderful review, they are absolutely great guests to host.
This Emerald Hill unit has had an upgraded, so we are so happy we were able to share this with you all.
Perfect location to the beach, and the views are breath taking. Just a must see to believe.
It also provides a convenient walk or bike ride over to Seaside area as well as some of the great restaurants and stores in Seagrove.
We work hard each and every day to bring ours guests the best vacation experience, and we hope we provided this for your family.
We can’t wait to see you again here on our beautiful beaches of 30A
Sincerely, Benchmark Management
De un sitio asociado
10/10 Excelente
Ontario W.
1 de may de 2024
Perfect
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The view from this condo is priceless! The management company (Benchmark 30a) was excellent, very courteous! The condo was perfect for a couples getaway!
Ontario W.
Respuesta de VrboOwner el 19 de sept de 2024
Thank you for the wonderful review, Juanita! We are thrilled to hear that you enjoyed the priceless view from our condo and found it perfect for your couple's getaway. We also appreciate your kind words about Benchmark 30A; we are glad they provided excellent service. We hope to have the pleasure of hosting you again in the future. Sincerely, Benchmark Management
Verificado
10/10 Excelente
Raymond P.
7 de mar de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Unit & Location
The property was not clean upon arrival, but the management co (Kelsey) did an outstanding job rectifying the situation. The Unit was in excellent overall condition with new appliances and very comfortable, great ocean front view. The exterior of the buildings is starting to show its age and needs some TLC. Would absolutely stay here again.
Raymond P.
Se alojó 5 noches en febrero de 2023
Respuesta de VrboOwner el 18 de jul de 2023
Raymond,
We are very sorry to hear that the unit was not cleaned upon arrival and we are very glad to hear that we were able to turn your stay around. It was a pleasure to host you and we look forward to hosting you again soon.
Guest Relations
De un sitio asociado
10/10 Excelente
wendy p.
5 de ene de 2023
New Years beach trip
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This condo was perfect for my husband and I! The decor is very modern and everything updated to perfection. The bed was comfortable and the view was gorgeous. It’s a great location to bike to Seaside or breakfast at the Perfect Pig.
wendy p.
Respuesta de VrboOwner el 18 de jul de 2023
Wendy, thank you for taking the time to leave us a review. We are so happy to hear that this unit and the location of this unit worked out well for you and your family. It was our pleasure to host you and your family. We look forward to hosting you again soon.
De un sitio asociado
10/10 Excelente
Heather R.
21 de sept de 2024
Great Place on the Beach
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This quant condo directly on the beach was perfect for a couple's week vacation. The condo was updated compared to other units. It had a gorgeous view and easy access to the beach. The only recommendations I would suggest is cleaning the couch and providing some throw rugs throughout. I would stay again.
Heather R.
Respuesta de VrboOwner el 23 de oct de 2024
Thank you for your thoughtful review! We are glad to hear that you enjoyed your vacation at Emerald Hill 13 and appreciated the updates and beautiful views. We appreciate your suggestions regarding the couch cleaning and adding throw rugs; we will definitely take them into consideration for future improvements. We look forward to welcoming you back for another stay! Sincerely, Benchmark Management
De un sitio asociado
10/10 Excelente
Bill R.
4 de feb de 2023
Nice, Quite Stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were in EH12A three nights when the fog was so heavy in the evenings and mornings, making a unique but pleasant, cozy experience. Our stay was delightful and the accommodations were nice and clean, exactly what we needed. I believe the unit was recently remodeled.
Bill R.
Verificado
8/10 Bueno
adam c.
2 de jul de 2023
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Great place and location
Great condo, but small maintenance issues should be handled in the bathroom. No blankets provided for the Murphy bed and the property manager did not fulfill request.
adam c.
Se alojó 7 noches en junio de 2023
Respuesta de VrboOwner el 20 de jul de 2023
Adam,
Thank you for reviewing your recent stay with us at Benchmark Management. We can't agree more, the location of this unit is hard to beat! We are however sorry to hear of the issues you had while on your trip. We do not have any record of a request for additional blankets or any issues with the bathroom at the property. We encourage all guests to reach out to us if they need anything during their trips! We can be reached by call, text, and email and are glad to address any concerns if needed! We hope you consider staying with us again at Benchmark Management, we would love the chance to provide you with a 5-star vacation. Sincerely, Benchmark Management.
De un sitio asociado
10/10 Excelente
Jean B.
21 de feb de 2023
Perfect little spot
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved our week at Emerald Hill 12A! Easy access to all 30A has to offer. Benchmark was great to work with from booking til check out. Condo renovations are lovely, comfortable bed, gorgeous ocean views and easy access to beach. The only thing I will mention in case it helps someone make a choice: though the front of the condo is ground level with the best patio, there are 6 steps from the parking lot to 12A’s hallway .
Jean B.
Respuesta de VrboOwner el 18 de jul de 2023
Thank you for staying with us, Jean! We appreciate you taking the time to let us know that you enjoyed your stay with us! Our number one priority is ensuring that our guests are completely satisfied, and based on your review, we have done just that! Indeed, Emerald Hill 12A is a stunning vacation rental for a great getaway! We look forward to hosting you again soon!
Regards,
Benchmark Management
De un sitio asociado
6/10 Normal
Peggy R.
28 de oct de 2024
Great Location
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Condo is in a fabulous location. View is spectacular. Condo is in great shape however sofa needs to be cleaned BADLY and the bedroom is nice if you like to sleep in a room that is bright! Bring a sleep mask you will need it. Benchmark sorely lacks in attention to detail and customer reps are rude and unprofessional. They need additional customer training. Will probably never stay in one of their properties again. Also stairs down to the condo entrance is really dicey. They need a ramp.
Peggy R.
Respuesta de VrboOwner el 28 de oct de 2024
Thank you for staying with us and for sharing your feedback. We are glad to hear you enjoyed the location and views! We appreciate your comments about the couch and will arrange for it to be professionally cleaned.
We also apologize for the brightness in the bedroom; we understand that preferences vary, and we will share your feedback with our team to explore potential adjustments for future guests.
Customer service is a top priority for us, and we regret that we did not meet your expectations this time. We will ensure our team checks the stairs at the condo entrance as well.
We truly apologize for the issues you experienced, and we hope to have the opportunity to welcome you back for a much-improved vacation experience!
Regards,
Benchmark Management
Verificado
2/10 Horrible
James M.
11 de feb de 2024
Aspectos positivos: Limpieza, llegada y ubicación
Aspectos negativos: Comunicación y precisión del anuncio
Not as advertised
Upon arrival the property was not ready to be used. The AC was out, the internet was out, the cable was out, and best of all the patio furniture in the pictures was gone!
These were all problems that the property manager should have addressed before we arrived, not after. They did fix most on our second day, but we never got furniture besides 2 chairs on the patio. Management wouldn’t let us cancel and leave. They also wouldn’t let me talk to a real manger or give any refund for the property being not as advertised and having to deal with all these issues.
James M.
Se alojó 3 noches en febrero de 2024
Respuesta de VrboOwner el 26 de feb de 2024
Hi James, thanks for staying with us at this property and for providing us with this review. We truly appreciate this feedback. We are so sorry that you did not have an exceptional experience with us. Please know that we do our best to maintain these properties but we do falter from time to time. Feedback like yours is extremely helpful as it gives us the chance to fix what was unsatisfactory with the unit. Thank you for reaching out to us during the stay regarding the issues. We do apologize for the inconvenience. Please note that it is always our aim for guests to have a seamless vacation experience from check-in to check-out. However in the event of issues, we want guests to report them so we can rectify them as quickly as possible. We have passed your comments along to the proper parties and can assure you that the entire team is actively working to ensure these issues will not be present for future stays. We do hope that you will book with us again for a much better vacation experience we know we can provide.
Regards
Benchmark Management
Verificado
8/10 Bueno
Sally S.
4 de may de 2024
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Perfect except for....
A couple of things need to be repaired by, I assume, the owner. The ice-maker in the freezer is not working. Someone (previous guest?) did leave a bag of ice in the freezer, however. Management said they would alert maintenance?
The front bank of windows facing the beach view have only half a curtain rod, the remainder of the rod obviously broke at some time and was removed. The windows cannot be covered. This would certainly present a privacy breach if the living room Murphy's bed was in use.
But our issues were with management. They were extremely attentive and offered to accommodate any need we might present, until we actually asked for something. Extra blanket, please? No. None in the "warehouse." Roll of toilet paper, because we are out? No. Not allowed to provide more toilet paper. ( We had to go to the store. Really.) We discovered we were never given an access code to the pool. We texted requesting same. We were given one "to try." What? Try? Thankfully, it worked. But why wasn't the code given to us in the first place? Management began with a 5 and ended with a 4. And how about just supply an extra roll of toilet paper as routine? Honestly, that's not asking a lot.
Sally S.
Se alojó 4 noches en abril de 2024
Respuesta de VrboOwner el 18 de may de 2024
Sally, Thank you for bringing these matters to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address each issue promptly. Regarding the ice-maker, we have alerted maintenance to resolve the issue promptly. We apologize for any inconvenience this may have caused. Concerning the curtain rod in the living room, we apologize for the oversight and will ensure that it is repaired or replaced to maintain our guest's privacy and comfort. As for your interactions with our team, we regret that we did not meet your expectations. Providing exceptional service is our priority, and we apologize for falling short in this instance. We will review our procedures in hopes of making efficient changes in the future. We appreciate your understanding and patience and hope to have the opportunity to better serve you during your next visit. Warm regards, Benchmark Management
De un sitio asociado
10/10 Excelente
Mike G.
7 de mar de 2024
Ocean view
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It’s exactly what we wanted
Mike G.
Acerca de su propietario/a
Propietario/a: Benchmark Management
Idiomas:
Inglés
Propietario/a Premium
Ofrece un servicio excelente a los huéspedes de manera constante.