Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, the back patio area was under construction, which we were not told prior. It was a hazard, so we could not take the dogs outside using the back. There were screws/nails, exposed wires, ladders, clippings of metal all over the ground. The inside is very much run down compared to the online photos. The washer has black mold. The threshold in one of the bathrooms was not attached causing the pocket door not to close. Lots of stains on the furniture and rugs. One bed skirt ripped off and banning by a thread. The golf cart was filthy with mildew on the seats. I have stayed in pet friendly units before and have never seen so many stains. I called to voice all of this and I was only able to talk to an after hours answering service. I have sent emails and text messages with all of the photos and complaints. Nothing has been done to this day to remedy any of it. They have ignored all of my emails and texts. I received a call from someone stating they would look into the issue and get back with me by end of day. They did not. I received another call the day I was driving back home and was asked to text them. I did, and they still have not responded to any of those texts. Beware, if you have an issue, they will not be quick to fix it. You can see plenty of bbb reviews online of how poorly their customer service is.