After twenty years of visiting the Big Island, this was our first stay at the lovely Hale Kona Kai. For many years we rented a large home in upper Kona, and more recently we stayed at Kona Reef, until some changes there no longer fit what we were looking for. During last year’s trip, we toured Hale Kona Kai and spoke with the front desk staff, who were so friendly and helpful.Long story short, we canceled Kona Reef and booked Hale Kona Kai, and what a great decision that was!The condo was comfortable and thoughtfully equipped, right down to the bathroom and kitchen kits stocked with easy-to-forget essentials like toiletries and laundry and cleaning supplies. The bedding was cozy and inviting, with high-quality sheets and pillows. We loved our balcony and roomy bathroom, and the storage closet extras (beach towels, chairs, umbrellas, and more) made beach days so easy.The staff was responsive and accessible too. When our toilet seat came loose, it was fixed in a jiffy.The value was excellent, and the location couldn’t be better, with all the popular downtown spots within walking distance. We look forward to returning next year. Thank you to Tracy and the whole Hale Kona Kai team! Much aloha!