6/10 Aceptable
Rachel L.
5 ene. 2025
Le gustó: Limpieza y ubicación
Beautiful house with poor communication from host
The house is a beautiful property on the outside and the inside. It is nicely decorated and is newly renovated. There was ample space and the kitchen was sufficient for cooking. The property was in a nice arts and crafts community and about a 10-minute drive from some hikes.The problems we had were with the communication from the host. While hosts did respond to all of our questions, they did not make us feel very welcome or provide welcome information about the house. Right from the beginning, they did not send us the door code until I asked for it, and I did not receive it until 5:30 p.m. when check-in was at 4:00. Then, when we arrived, The hot tub was at 68. A hot tub is supposed to be at 100. It took 48 hours for it to reach 90 and we could not use it the entire duration of the stay. When I reached out to the host they were unwilling to give a partial refund. It is important to note that the hot tub is not immediately out the door and you have to walk around to the back. Additionally, the game room is not attached to the house. Also one of the arcade games was broken. This property is better for a summer stay when it is warmer to go outside. Unfortunately, we did not enjoy stay as much as we could have. The host also only provided four rolls of toilet paper even though the house is advertised for seven people and they only provided two garbage bags and did not provide any soap or shampoo. It is important to note this so that you can pick up these items before
Rachel L.
Se hospedó 2 noches en diciembre de 2024
