6/10 Aceptable
John G.
18 ago. 2025
Le gustó: Check-in, comunicación, ubicación
No le gustó: Limpieza
Gorgeous Kapalua location. Tired unit showing its age. It's in need of some urgent TLC.We've stayed in many other Kapalua Villas over the last 25 years, and this one was only one of two disappointing properties. I'm not typically a complainer, and I expect a few hiccups with any rental, and I'm very forgiving. However, we were surprised at such a high end property that there would be such inattentiveness. Here's a few to note:Sliding doors. There are two sliding doors that lead out to the lanai; one is broken and will barely open; the other is heading in that direction. Outdoor closet. The outdoor closet (which has the chairs, beach stuff, etc.) is broken. Dirty bed. Three-bedroom condo. There was dirt and hair on the downstairs bedsheets, under the blankets. We washed them ourselves.Windows. Many of the windows (mostly on the second floor) have noticeable gaps between the window and the wall, allowing bugs, air, etc. inside the unit.Blinds. One broken blind that did not work.Carpet. Fraying around the edges in most of the space. Mold/mildew. We expect mold and mildew in Hawaii. However, the extent of it in this unit is unacceptable.Shower heads. Two bathrooms. Both shower heads in need of cleaning or replacement.Dishes/utensils. Some were noticeably dirty. In the "good news" department, wifi was fast. And they did have nice "welcome" gifts and that was appreciated. We suggest they give the unit a makeover soon.
John G.
Se hospedó 7 noches en julio de 2025
