I can't say enough of how quickly the host communicated with us. She was very helpful. Upon arriving, our code to the gate didn't work but she remedied the situation very quickly. Our complaints would be that there were dirty sheets on the master bed, there was a fire alarm with no cover, and dirty bathroom cleaning tools within sight and reach in the other bedroom's bath. With being unable to know if the sheets had been changed or clean on the master, my husband and I slept on top of the bedding. There was also a dishwasher full of dishes upon our arrival that we had to empty. Bulbs throughout the unit were burnt out. The TV remotes had dead batteries that we had to get new for to make them work. The parking spaces are severely narrow and posed a challenge several times. Our feet were black even upon our first day of arrival and just walking around the unit on with no shoes. We, as we noted in our reservation, we have a baby who is the age of crawling. There was no dish soap to wash dishes. There wasn't enough toilet paper to get us through our 3 night stay. We loved the pools and again, the communication of the host was stellar. These were just the issues we faced.