Modern, bright apartment with a breathtaking view of the canal

Dear Henriette, Thank you for your feedback which we are completely stunned to read. You have staid at one of our most popular apartments, one of our personal favourites in fact, which is comfortable, nicely equipped has an amazing view that cannot be better. Indeed there is no elevator, as most properties in Venice (probably about 95%) and no elevator is in fact advertised. We apologize if you had to struggle communicating with our agent. Our team speaks Italian and English and there are some members who speak Russian, Spanish and German. Unfortunately we have nobody currently in the team who speaks French too well, so they are more comfortable to speak in English. As for the tourist tax, we apologize if there has been a misunderstanding, the error has immediately been rectified, without too many difficulties - differently to what you state. We always meet our guests at the closest vaporetto stop to the apartment or where the guests get off the water taxi that we can arrange. We are saddened by your comments and do not understand where your anger comes from. We have checked again all mail communication between us and could not find any comment on your behalf about these matters while you were actually staying at the apartment and nothing could in fact have been done to improve your experience. I remain of the opinion that this is your very personal point of view on how things went - and that it has in fact nothing to do with this splendid apartment and the outstanding job our on site team does daily. Wishing you all the best, Daniela