The host was very accommodating and kept me up to date on information. Checking in and out was very easy and my stay was great.The only upgrade I can suggest pertains to the living room sofa. It was not that comfortable, but everything else was great during my stay!!!Thanks!
Thank you so much for your great review! Weâre thrilled to hear that you had an awesome experience and found the facility clean and enjoyable. Weâd be delighted to host you again in the future. Looking forward to your next stay!
Mary, Thank you for the 5-star review. Weâre so glad you had an amazing experience and are thrilled to hear youâll be backâwe look forward to seeing you again! Thank you for choosing RealJoy.
Mallary, Thank you for letting us know that you loved it. We're glad the property was amazing and the views were wonderful. Thank you for choosing RealJoy.
Christine, Thank you for letting us know about your experience. We are glad that you had plenty of room and that the location was convenient. Thank you for choosing RealJoy.
Jason, Thank you for the 5-star review! We're delighted to hear you enjoyed the condo on the 22nd floor, especially the gorgeous view and the convenience it offered for working from home. It's great that the appliances met your needs too. We're looking forward to your return visit. Thank you for choosing RealJoy.
Perfect location with beautiful sandy beaches and excellent view. Just make sure to read about the moisture sensors posted in bathroom! We did not, but the respo we from property managers was prompt!
Nicole, we appreciate you taking the time to provide us with some feedback regarding your vacation rental experience while staying in Emerald Beach 2225, a two-bedroom/two-bathroom condo at Emerald Beach Resort. We are happy to know that you enjoyed the perfect location and excellent view of the unit and the issue regarding the sensors was responded to quickly. Thank you for choosing Real Joy.
Overall we enjoyed staying at this property. I would say that it is in need of some updating and painting. Love the location and the new elevator system was fast and efficient! Way better than in years past.
The condo was beautiful and clean and had amazing views. The only problem we had was the ice maker didn't work properly but we were able to purchase ice on the property. Elevators worked great even though it was Memorial weekend and had a lot of guests. Staff was friendly and helpful. I would definitely recommend
April, Thank you for the 5-star review. We're glad to hear you enjoyed the beautiful and clean condo with amazing views. While the minor issue with the ice maker was an inconvenience, we're pleased that you were able to purchase ice on the property. Weâre glad the efficient elevators and friendly, helpful staff also contributed to your positive experience. We hope you will join us again soon. Thank you for choosing RealJoy.
This condo needs updating. All the furniture needs replaced The living room furniture is broken down and dirty. The best part of this condo is the view.
Overall our stay was good. Condo could use a good deep cleaning. Carpets were filthy, to the point that we kept our shoes on unless we were sleeping. Otherwise everything else was good. We made the best of our stay and loved the view from the 22nd floor.
Amy, we are happy to know that your stay in this two-bed, two-bath Emerald Beach Resort condo was good overall. Please accept our apology for the cleanliness of the carpets. We appreciate you letting us know. We will forward your message to property managers so that they may review and assess the carpets and have someone come clean them if needed. Thank you for choosing Real Joy.
This property is in a great location however the unit must get rented A LOT there were several items in the condo that were damaged upon our arrival, and the unit lacks through cleaning. That being said the property itself is great and there is plenty to do. The management company took care of my concerns and we would stay here again just not in this unit.
Jenn, Thank you for taking the time to provide feedback regarding your stay. Yes, the unit is rented back to back so we rely on our guests to let us know when items don't work as they should. We apologize for the concerns you experience but appreciate your willingness to allow us to correct them. We're glad the property was great and you found a lot of things to do. Thank you for choosing RealJoy.
Property was just as advertised ! Would definitely stay again. The only complaint that we had was there was only 2 rolls of toilet paper, one for each bathroom left & 1 roll of paper towels. With 5 girls, for 5 days, this was near impossible to make last the week . Ended up having to go buy more to use for our stay. Other than that, NO Complaints at all ! Thanks for letting us stay !
Lisa, We are thrilled that the property was just as you expected. You should have gotten an email before your stay letting you know that we provide starters of kitchen and bathroom essentials so you should plan to bring these items with you or purchase them once you arrive. We're glad everything else about your stay was great and we look forward to seeing you again next time. Thank you for choosing RealJoy.
Jamie, Thank you for taking the time to review your stay. We apologize for the problem with the refrigerator and appreciate you allowing us to bring some ice. We're glad you had a great getaway with the girls. Thank you for choosing RealJoy.
Our condo was great and the view was incredible. The management company was really responsive and went above and beyond. However, the resort closed the oceanside pool/hot tub/tiki bar after we made our reservation and no one reached out to let us know. It was disappointing to realize that they day before we left. Also, the description says that there is a sushi bar and day spa onsite and the resort does not have either of those amenities.
Amanda, we appreciate you taking the time to provide us with some feedback regarding your stay in this great two-bed, two-bath condo with an incredible view. We are very happy to know that you found RealJoy to go above and beyond and was really responsive. We sincerely apologize for any disappointment caused due to some of the on-site amenities being closed or not available. At the time of your stay, this unit's description page read "currently the beachside pool deck, including pool, hot tub, and tiki bar are closed for deck resurfacing until Mid-April. The west boardwalk beach access will be open." Currently this unit's listing states: "*The pool at Emerald Beach is temporarily closed until mid-June for resurfacing. *" We will be sure that marketing removes any mention of a sushi bar and day spa being open at Emerald Beach Resort. Thank you for your patience and for choosing RealJoy.
The condo itself was nice but on the way to it I read some new reviews about roaches. We got to the condo and it had a bunch of live roaches everywhere in the kitchen and some in there Living room behind the curtains. We called the office and told them we werenât staying there and they were amazing about moving us to a different location. They made it right.
Angela, Thank you for taking the time to provide feedback regarding your experience. We are sorry about the roaches. We appreciate your willingness to move to another location and your acknowledgment that we made it right. We hope the gift card and gift basket helped make your vacation special. We'd like you to know that this property has now been fumigated and is roach free. We hope you enjoyed exploring the local attractions and spent some time on our beautiful beaches. Thank you for choosing RealJoy.
We loved the room. Layout was awesome. Big and comfortable. Location was good. View was beautiful. Condo amenities were very nice. The elevators were awful. It took 30 min to just get on one. Once you were on one, you literally stopped at every floor just for the doors to open where others were standing for 30 minutes also waiting for an elevator with space. I would go back, but not during a busy season. The elevators could be a deal breaker.
Hello Kelly, Thank you for your review and feedback. We are delighted that you found our condo at Emerald Beach like a home away from home. Fall is a wonderful time to come down if you don't like things so busy. We hope to see you again soon!