The host was very accommodating and kept me up to date on information. Checking in and out was very easy and my stay was great.The only upgrade I can suggest pertains to the living room sofa. It was not that comfortable, but everything else was great during my stay!!!Thanks!
Thank you so much for your great review! Weâre thrilled to hear that you had an awesome experience and found the facility clean and enjoyable. Weâd be delighted to host you again in the future. Looking forward to your next stay!
Mary, Thank you for the 5-star review. Weâre so glad you had an amazing experience and are thrilled to hear youâll be backâwe look forward to seeing you again! Thank you for choosing RealJoy.
Mallary, Thank you for letting us know that you loved it. We're glad the property was amazing and the views were wonderful. Thank you for choosing RealJoy.
Christine, Thank you for letting us know about your experience. We are glad that you had plenty of room and that the location was convenient. Thank you for choosing RealJoy.
Jason, Thank you for the 5-star review! We're delighted to hear you enjoyed the condo on the 22nd floor, especially the gorgeous view and the convenience it offered for working from home. It's great that the appliances met your needs too. We're looking forward to your return visit. Thank you for choosing RealJoy.
Overall we enjoyed staying at this property. I would say that it is in need of some updating and painting. Love the location and the new elevator system was fast and efficient! Way better than in years past.
The condo was beautiful and clean and had amazing views. The only problem we had was the ice maker didn't work properly but we were able to purchase ice on the property. Elevators worked great even though it was Memorial weekend and had a lot of guests. Staff was friendly and helpful. I would definitely recommend
April, Thank you for the 5-star review. We're glad to hear you enjoyed the beautiful and clean condo with amazing views. While the minor issue with the ice maker was an inconvenience, we're pleased that you were able to purchase ice on the property. Weâre glad the efficient elevators and friendly, helpful staff also contributed to your positive experience. We hope you will join us again soon. Thank you for choosing RealJoy.
Overall our stay was good. Condo could use a good deep cleaning. Carpets were filthy, to the point that we kept our shoes on unless we were sleeping. Otherwise everything else was good. We made the best of our stay and loved the view from the 22nd floor.
Amy, we are happy to know that your stay in this two-bed, two-bath Emerald Beach Resort condo was good overall. Please accept our apology for the cleanliness of the carpets. We appreciate you letting us know. We will forward your message to property managers so that they may review and assess the carpets and have someone come clean them if needed. Thank you for choosing Real Joy.
This condo needs updating. All the furniture needs replaced The living room furniture is broken down and dirty. The best part of this condo is the view.
This property is in a great location however the unit must get rented A LOT there were several items in the condo that were damaged upon our arrival, and the unit lacks through cleaning. That being said the property itself is great and there is plenty to do. The management company took care of my concerns and we would stay here again just not in this unit.
Jenn, Thank you for taking the time to provide feedback regarding your stay. Yes, the unit is rented back to back so we rely on our guests to let us know when items don't work as they should. We apologize for the concerns you experience but appreciate your willingness to allow us to correct them. We're glad the property was great and you found a lot of things to do. Thank you for choosing RealJoy.
Property was just as advertised ! Would definitely stay again. The only complaint that we had was there was only 2 rolls of toilet paper, one for each bathroom left & 1 roll of paper towels. With 5 girls, for 5 days, this was near impossible to make last the week . Ended up having to go buy more to use for our stay. Other than that, NO Complaints at all ! Thanks for letting us stay !
Lisa, We are thrilled that the property was just as you expected. You should have gotten an email before your stay letting you know that we provide starters of kitchen and bathroom essentials so you should plan to bring these items with you or purchase them once you arrive. We're glad everything else about your stay was great and we look forward to seeing you again next time. Thank you for choosing RealJoy.
Jamie, Thank you for taking the time to review your stay. We apologize for the problem with the refrigerator and appreciate you allowing us to bring some ice. We're glad you had a great getaway with the girls. Thank you for choosing RealJoy.
The condo itself was nice but on the way to it I read some new reviews about roaches. We got to the condo and it had a bunch of live roaches everywhere in the kitchen and some in there Living room behind the curtains. We called the office and told them we werenât staying there and they were amazing about moving us to a different location. They made it right.
Angela, Thank you for taking the time to provide feedback regarding your experience. We are sorry about the roaches. We appreciate your willingness to move to another location and your acknowledgment that we made it right. We hope the gift card and gift basket helped make your vacation special. We'd like you to know that this property has now been fumigated and is roach free. We hope you enjoyed exploring the local attractions and spent some time on our beautiful beaches. Thank you for choosing RealJoy.
Having to take home a weeks worth of dirty clothes due to the washing machine being messed up kind of sucks. A lot. The room was definitely out dated and the beds were awful.
Sarah, Thank you for taking the time to provide feedback regarding your stay. We are sorry that you had to lug home a week's worth of dirty clothes. If you had reached out to us during your stay, we would have been happy to help with a solution. We will pass along your comments regarding the beds to the owner for their consideration. We hope you enjoyed the views of the gulf and some time on our beautiful beaches.
The property was ni w but there was definitely a roach problem in the condo, especially the kitchen area . When I opened the utensil drawer the first day there they had ALOT of very small roaches in itâŠ.They just kept coming and coming. Had to buy roach spray the constantly kill them. It was disgusting
Lisa, Thank you for letting us know about your stay. We apologize for the roaches. If you had let us know during your stay we would have sent an exterminator. This unit has been fumigated and no longer has any roaches. We hope you were able to enjoy some time on the beach and had a safe trip home.
The unit itself was very clean. No sand, grit, and very tidy. When we turned the lights on to the kitchen it was infested with roaches. We were absolutely mortified. I tried with no luck to contact Realjoy whom we rented with. We did a late checkin, so weâre forced to go buy spray to deal with it best we could. The view was beautiful, and unit was nice if you donât mind the critters. Very dissatisfied, and will not rent through them again.
Stacia, Please accept our sincerest apologies for any roaches you had to deal with. Like all of our properties, this one is on a regularly scheduled pest control program to prevent an infestation. However, roaches can and do sneak into open doors and windows seeking cooler temperatures. We regret that we were unable to assist you with getting rid of these pests. We have no record of you reaching out to us at all during your stay. We are truly sorry that this was your experience. We are glad that the view was beautiful and we hope your trip home was safe.