Host & Stay | Palm Penthouse

Thank you for sharing your feedback and for highlighting the fantastic penthouse, the well-equipped amenities, and the lovely balcony — we’re glad you enjoyed those aspects of your stay. I’m sorry to hear that the cleanliness did not meet your expectations, and I apologize for the hairs in the bathroom and dust under the beds. We take cleanliness very seriously and will address this with our cleaning team to ensure improvements. Regarding the lift and the area, your safety and comfort are important to us. We will review the maintenance of the lift and consider your concerns carefully. Thank you again for your honest comments — they help us improve, and we hope to welcome you back for an even better experience in the future.

Thank you for your honest review. We're pleased to hear that you enjoyed your stay overall and appreciated the modern, spacious layout and well-equipped kitchen. However, we're very sorry to hear that the property was not cleaned to the high standard we expect and that the condition of the bedding and balcony area was disappointing. This falls short of our usual service, and we take your comments seriously. We will be following up with our cleaning team to ensure this does not happen again. Your feedback is greatly appreciated, and we hope to have the opportunity to provide a much better experience on a future stay.

Thank you so much for your lovely and thoughtful review! I'm so glad to hear you enjoyed the apartment’s space, decor, and privacy, as well as the great location near all the best Brighton has to offer. You're absolutely right about parking—it can be tricky in Brighton, which is why I also recommend the train when possible. It was a pleasure hosting you, and I’d love to welcome you back anytime!