Private Creekside Cabin with Hot Tub

Thanks so much for sharing. We hope you will visit us again very soon.

Thanks Stephen for your business. Our deepest appreciation for the suggestions on what you feel like we can improve on in the home. Please know good feedback is an important tool in our on going effort to deliver the absolute best in vacation Rental. Your points have been shared with our Home Owner Service Team so as to be shared with the home owners.

Hi Ashley, We were disheartened to hear that your expectations were not met during your recent stay at The Refuge. We invest heavily in our Quality Control Departments, in our on going effort to ensure our guest have the finest in vacation rental experiences. We host over 11,000 arrivals and departures annually and your experiences are in the extreme minority, but they are a priority with us. In order to identify a possible system or communication breakdown we researched our phone calls for the dates of your stay, unfortunately according to our logs we received no calls from the number listed for your arrival number ending 2501. Is it possible another number was used? When you made the booking an email was sent to the address on file explaining the number of towels and wash cloths per person. The washer and dryer is a stack unit and is rated for the occupancy of that home which is 6. We have asked maintenance to check the temps and overall condition of the washer and dryer. Thank you for bringing this to our attention. As stated earlier we are very disappointed that your expectations were not met. Our guest satisfaction is paramount with us and when we are aware that a guest needs are not being met we make every effort to correct that as soon as possible. Thank you for your input and we hope to service your needs again in the future.