Thank you for your feedback. Weâre glad you enjoyed the kitchen and appreciate you noting the Wi-Fi issue, as guest input helps us continue improving the experience.
The cottage was quaint and easy accessible to the beach. I would have liked to have seen a bit more silverware and skillets for our cooking uses. I brought my pet along and had to walk a little bit down the road in order for her to go potty because of the sandspurs that were in the yard which I know are hard to control, but i would make mention of the sandspurs for futures guests. Overall experience...wonderful.
Thank you for sharing your experience! Weâre glad you enjoyed the cottage and its easy access to the beach. We appreciate your feedback regarding the kitchen supplies and sandspursâyour suggestions will help future guests have an even better stay. We hope to welcome you and your furry friend back soon!
We had a great stay. Beds and couch were comfy and it was just across the street from the beach. Our dog had a great stay, too. AC was perfect! If we get back this way, we will stay again!! Checkout should be at 11 or 12, not 10.
So glad that you and your dog had an awesome time! Check out time is one of those things that is a necessary evil, if we push check out time later is would also make check in time later. So we find 10 to be a happy medium. We hope to have you back some time soon!
Thank you for the review. We are so happy to hear you all had such a wonderful stay! Thank you for choosing Poole & Associates, we look forward to working with you in the future.
This is a nice little house not to far from the beach. Only warning is if your bring dogs there are sticker burs every where, very hard to find a place to walk them without their little feet getting hurt.
Even though it rained every single day we were there, we were still able to have an enjoyable time. The location is perfect with many great restaurants and bars nearby - some within walking distance! It was also very nice to have a market just a few steps from the house to pick up drinks and snacks. The beach is also just across the street with easy access. We cannot wait to come back and enjoy the beach with hopefully no rain!
Thank you so much for choosing us! We are so glad to hear you enjoyed your stay! Check out our off season rates! It's gorgeous with a high of 80, and NO RAIN :)
Thank you for taking the time to leave us a review! I am so pleased that you had such an awesome time!! I have passed along the issue with the ants to maintenance! Thank you for letting us know!
Thank you for the 4 star review. We hate to hear that you had these issues. In the future, please remember to call us immediately so that we can have someone out right away to resolve any issues that you may have.
We had an overall great experience. Someone from the rental company stayed in contact with me throughout booking up until the day we left. I would recommend that the doors be replaced with new locks. Lighting was not that great at night. Cookware was in good shape. Porch needs repairs. Railing going up stairs is detaching from porch and boards are splitting.
Thank you for your feedback! Weâre glad you had a great experience and appreciated our teamâs communication. We also appreciate your suggestions regarding the locks, lighting, and porch repairs, and will share them with our maintenance team to ensure improvements for future guests.
Overall not bad. Check in was a little rocky. Couldnt get the check in info text had to change the number for that. But the third lady i talked to got us in so i could my 10 mounth old out of the heat. But other than that it was clean and well kept.
Thank you for sharing your feedback. Weâre glad to hear the condo was clean and well-kept and that our team was eventually able to assist you quickly. We apologize for the initial check-in difficulties and appreciate your patience, especially with your little one. We hope to provide an even smoother experience next time and would love to host you again!
Everyone was nice to talk to and the owner was very nice but the house was not clean. We noticed stains on the sheets and washed them ourselves. We had a problem with the washer and main door locking.
We hate to see this review. Upon receiving the report of stained sheets, we had someone immediately sent out with new ones. We also had the washer repaired the same day that it was reported.
The Blanket on king bed had dog pee on it and not clean. I had to spend some of my vacation time washing all the bedding. The railing on deck was not connected. Unsafe , just glad we saw before one of the girls or dog got hurt .
Weâre very sorry to hear about your experience and truly appreciate you bringing these issues to our attention. Cleanliness and safety are extremely important to us, and we regret that your stay did not reflect our usual standards. The bedding situation is unacceptable, and weâre addressing this immediately with our cleaning team. Weâre also inspecting the deck railing to ensure itâs secure and safe for all future guests.
We understand how frustrating it is to spend vacation time dealing with these problems, and we sincerely apologize for the inconvenience. Thank you again for your feedback â it helps us improve, and we hope to have the opportunity to make things right in the future.
Everything was perfect for our family getaway except one major issue that I hope the owner will fix for future guest. The master bedroom king size bed has a huge dip in the center of the bed. The very next day we contacted the rental company to let them know the issue. This issue would definitely be a deal breaker for me renting this property again.
Points forts : Emplacement, exactitude de lâannonce
Points faibles : Communication
A lot of potential but needs some love.
The location of the place is perfect, itâs in walking distance from the beach. But the place needs some updating. Itâs very worn down and looks like it hasnât had any work in years. There were many spots on the walls, the deck was in bad shape and the outside looked worn down. The master bedroom TV was not working and when we called they said theyâd replace but never did. We also called about the shower being clogged which they never fixed.
Hello Melissa,
We are so glad you enjoyed the location. We apologize that you ran into these issues. I have communicated them with our team and we will make sure they get corrected.
The house is older but was in ok condition. The kitchen was not equipped very well as far as pots and pans, utensils needed for cooking. The second bedroom mattress was not comfortable and yielding poor nights sleep every night. but the worst part was all the noise at night. You can hear all the cars, trucks, motorcycles from the main street. It was very hard to get to sleep with all the noise.
Thank you for your feedback. We have resloved these issues and they are no longer a problem. We're glad you enjoyed your stay and hope to see you again.
The cabin itself was nice except it basically had one shower for the 6 of us as one of the tubs didn't have a way to hold water and the tub with jets hadn't been cleaned in a long time so it just shot out black junk. The TV was hooked up to nothing in one of the rooms. To be fair, I didn't call and complain to get it fixed as I'm sure they would've but after paying the amount we did for it we really shouldn't have to make multiple calls for basic functioning. Also.. half block from the hotel beaches which you're not allowed in. If you do.. you may have about a 5 foot square to move. You're surrounded by the huge monstrosities that make the beach life awful. You actually have to go down the road about 5-10 miles to use the public access beaches. It is close to downtown but not what we were looking for at all when we booked. Pretty disappointed.
Hello Zach,
We are sorry you ran into these issues.
We would have loved to of had an opportunity to take care of these issues. We agree, all of these should have been addressed before your arrival. I have spoken with our housekeeping team and will coach our team to inspect the jet tub. I will have Maintenance get a new tub stopper.
We are sorry, you did not like the distance to the beach. We can direct you to an easier beach access, next time.
Give our office a call when you are ready to book your next vacation and we can help you find exactly what you are looking for.
My biggest complaint is the shower. To take a shower at night we had to shine a flashlight into the shower area because it is too dark to see well. Can be dangerous for seniors.
Points forts : Emplacement, exactitude de lâannonce
Great location, okay house
When we got there, the towels from the previous renters was still in the washer, unwashed, so we did laundry. It was faster then calling someone to come get it plus we needed the towels. There are very few dishes to cook with and absolutely no spices or anything left even though we bought some, I bet they wonât be there for the next people. Any house we have ever rented has always had plenty of this stuff so this was off putting. However there were 4 eggs left in the fridge. Haha. There is a jacuzzi tub but there is no plug so donât rent the house thinking youâll be able to use it. The house needs a lot of work on the outside however it is very nice on the inside. If you go hoping you use the internet good luck. The WiFi is HORRIBLE and the tv has to load your movies over and over. You canât connect your phones. If you try to contact the office it takes atleast a full day (or two) for them to reach out to you. They tell you other people to contact instead of helping you. I probably wonât be renting from this company again and we come to Gulf Shores every year. You have a 2 hour window to come âget your keyâ on the day you arrive even if you just need a code to open your door and we were driving from TX. Iâve never had this problem with any other company as they get all of our info online. Usually they will give us the code online so we can go directly to the home. Not so. Here you have the 2 hours to show and get charged a late fee if you are late from the 9.5 hour trip. Yes. It was a bit stressful.
The location was great but the property kinda worn down in some areas and in definite need of a deep clean. There was smears of food and stuff around almost every door know, no dust pan for the broom, no drain stop for the jacuzzi tub. Several outlets don't work in the smaller room and the fan swings wildly in the master. Even when on the lowest setting. The deck desperately needs to be sealed or painted or I don't recommend walking barefoot on it or you risk splinters. Oh and alot of mold but that is a but normal around the coast. The kitchen was stocked minimally with utensils also. Not my favorite rental and probably won't use again.
We loved everything about our stay. The house was clean, the beds were comfortable, and everything was as said. It was a short walk to the beach - and we had a fantastic time. Check-in was very simple and quick and we were at the house in just a minute. Absolutely stay here again! We were able to walk to all of our restaurants that we ate at.