I rented this for our yearly family trip (My kids, Aunt, Mom, Sister, and Niece). It became a nightmare. A week before arrival the 3rd party vacation tried to switch houses. Talk about stress. They couldn't find something to match with a pool 4 bed/4 bath and elevator with the square footage. I tried to speak to the manager, but they he/she would never speak with me. In the end we did get this house. Upon arrival the pool was filthily, after 2 trips in the elevator it got stuck and was not in use 95% of our stay. The elevator takes you to the upper level to see the ocean. Both my girls have feet problems and my mom is 70, the spiral staircase to the upper level was available but no elevator limited our use of that portion of the house. In addition, we had no hot water for 90% of the stay. My sister was boiling water just to do dishes. We did not pay that kind of money to use our camping skills. The advertisement for the house stated 4 bed/4 bath. Nope only 3 bathrooms. It appeared they were remodeling one in the basement but it was not workable. The house layout was beautiful and comfortable, but you should get what you pay for. There were no welcome pack to say "hey this is what is you can use for the beach etc.". I called the rental property daily and again asked to speak to the manager, but never one time would he/she speak with me or has called me back. They sent the maintenance man which treated us like we broke the elevator. Really? He had to come several times to try to get us hot water and he let us know what a problem it was. Never once did a pool cleaning occur. My sister and I both own pools but really on vacation and what you pay, should you have to clean someone else's pool? Our girls could not swim because it was so dirty. The adults never used. Needless to say at checkout the maids arrived an hour earlier than our checkout and it just topped of the stress we had from this house. We have rented houses on VRBO for over 10 years within the family and never have had an experience such as this. It was our first third party rental. This house is rented through a vacation rental rather than the owner. Something I will never do again. There needs to be some improvements with the communication on what is available to the renter such as kayaks, beach wagon, cooler, ect. and the house needs pool cleaning, hot water, a working elevator, and the 4th bathroom as advertised. I would never suggest this property to anyone.