Thank you for the great review of Cozy Cottage! Glad the close beach access and pool gave you the perfect spot to relax. We appreciate you choosing Sun Palace Vacation Homes and hope to host you again.
â Sun Palace Vacation Homes
We had a great time! This property is super! It is within a 2-3 min walk to the beach, and close to the Publix and great restaurants! We had toddlers with us and they loved swimming in the pool, that was more their size...but also allowed for the adults to enjoy also. We did have a problem with the pool, but after calling and letting them know, they quickly got it fixed and it was back and running.We were super thankful for the amenities that it provided, with a Weber gas grill and pool and beach accessories that you could use. We 100% recommend this property and are excited about coming back next year and making more great memories.
Thank you for the 5âstar review! Glad Cozy Cottage was so convenient to the beach, Publix, and great restaurants! Glad we could get the pool issue taken care of for you and the kids were able to enjoy it! THank you for the recommendation and we look forward to your next stay with us !
Sun Palace Vacation Homes
The property is super close to the beach. The guest cottage is nice but very small. Perfect for one person. The house did not have many kitchen essentials - no salt or pepper, no oven mitts, for a week long stay we had to buy everything - toilet paper, paper towels, trash bags, soap, dishwasher detergent, Saran Wrap, everything. About a half mile to Publix and about 6 miles to Walmart. Great stay but come prepared with your own stuff or be prepared to shop
Thank you for staying at Cozy Cottage and for your review. We're glad the location worked well and that being so close to the beach was convenient.
We do mention in the Guest Portal what is included in the starter kit, I apologize if you missed that information . . We do have many home on Ft Myers Beach , plesae let us assist with you in the futer to pick out the perfect sized home for you ., We would love to host you again .!
Best regards,
Sun Palace Vacation Homes
We stayed on the weekend so the beach was accessible but we noticed Monday that there was construction on the path to the beach so we were just thankful we didnt stay during the week. Otherwise, the stay was wonderful, the small issue we had with accessing the guest house at first was quickly resolved with a phone call. Great communication.
Thank you for the 5-star review! Glad your weekend stay worked well and you were able to use the beach before the path construction began. We're happy the access issue was quickly resolved by phone and that our communication was helpful. Weâd be happy to host you again.
Best regards,
Sun Palace Vacation Homes
This was the perfect vacation rental for our family! The main house had plenty of space for everyone. Equips kitchen, beautiful bathrooms, plenty of towels. And the pool cottage gave us privacy from the main house! The best part was the close proximity to the beach. The beach wagon and beach chairs were a huge plus as well. Thank you!!
Thank you for the 5-star review! Glad the main house layout, equipped kitchen, bathrooms, and plenty of towels worked well for your family, and that the pool cottage gave you extra privacy. Happy the beach wagon and chairs made beach trips easier. Weâd love to host you again.
Sun Palace Vacations
Main house and the guest cottage were wonderful. One issue we had was that there were no dishes or coffee mugs in the guest house. The other issue was extremely low water pressure in the guest house kitchen. The location is as advertised - block and a half walk to the beach - really close! The view of the beach was terrific.
Thank you for your feedback and kind words about the main house, guest cottage, and locationâweâre glad you enjoyed the stay and the beach access!
Weâre sorry about the missing dishes/coffee mugs and the low water pressure in the guest house kitchen. Weâll address these right away to make improvements for future guests. Best regards,
Sun Palace Vacations
Thank you for the 5-star review. Weâre glad you enjoyed the excellent location and had a delightful trip. We look forward to welcoming your family back.
Sun Palace Vacation Homes
We had the most incredible week in the Cozy Cottage. Everything is new, and clean. The neighborhood is beautiful and to see the sun sets every night was priceless. Contact with the owners was super easy, they answered all of our questions and concerns.
Thank you so much! Weâre thrilled you enjoyed the Cozy Cottage, the sunsets, and the neighborhood. It was a pleasure assisting you, and we hope to host you again! Sun Palace Vacations
Points faibles : Communication, exactitude de lâannonce
The pool has issues. We were getting electrical shock in the pool. The management company called their maintenance man to the pool 3 times (2 of the times he showed up) but was unable to fix or be sure of what the problem was. He believed it to be the pump. After the 3rd time someone in my group received a shock my daughter, son in law and grandson cut their vacation short and went home. On my last full day there the pool guy showed up to clean the pool and knew nothing about the situation. After talking to him he said it couldnât be the pump and had to be the light even though we had no way to turn the pool light on. I explained to the management company that I would not have rented the property if it didnât have a pool and asked for my rate to be changed to a similar size property without a pool. I was offered less than a 10% refund and two generations of my family went home days early. On a lighter note. Both couches in the property feel like they came from a 20s something apartment, there is a grill, but no brush to clean the grill, there is one spatula in the property, there is one stake knife in the property, the upstairs apartment while having a refrigerator, a microwave and a sink has one cup and one bowl for dishes and one of the ceiling fans in one of the bedrooms has a missing cord, so you are left the option of sleeping with a fan on full blast or no fan at all. I could continue with things that are wrong with this property, but I am about to run out of character
Jeremiah,
We sincerely apologize for the electrical issues you experienced at the Cozy Cottage pool. We understand how concerning and frustrating this situation must have been during your stay, and we truly appreciate your patience and understanding while we worked to identify the cause.
When our Maintenance team initially visited the property, they believed the issue may have been related to the pool pump. After further investigation, our electrician discovered underground wiring that was causing the electrical issue. We are very grateful that we were able to identify the source and address the problem.
We are pleased that we were able to accommodate you with a full refund, along with a complimentary night for a future reservation. We also want you to know that we are taking your suggestions seriously and will be discussing them with the owner to see what improvements and upgrades may be possible.
We are truly sorry that these issues impacted your stay. We appreciate the kindness and understanding you showed throughout the situation, and we are grateful for the opportunity to make things right.
We sincerely hope to have the pleasure of welcoming you back in the future and providing you with the relaxing experience you deserve.
Warm regards,
Sun Palace Vacations
The house is great and has everything you need. Super close to the beach which was nice. Plenary of room, big bathrooms and comfy beds. It was also nice that they provided tons of beach items and towels. The only complaint is the pool. We called ahead to make sure it was cleaned prior to our arrival and when we got there it was not. The water was really murky and not appealing. We reached out again and they replied that it should clear up by tomorrow. It never did. The pool is also really small. Fine for just a soak or little ones, but if youâre traveling with teenagers itâs small.It wasnât a big deal since the beach was so very close and we spent 98% of our stay there. The beach was practically to our selves and we had manatees and dolphins just off the shore. Sunsets were spectacular. We would definitely stay again.
Ryan, thank you for your straightforward review. Weâre glad the home met your expectations and appreciate you choosing Sun Palace Vacation Homes. We hope to welcome you back soon.
Public access closed due to dune refurbishment. Pool had oil floating on top and water had particles floating in it. After pool guy came, it was much better. Bath sink in cottage was stopped up- husband fixed it. Couches in both houses are extreamly used and need to be replaced. They both sink when sitting & sleeping on them. Water pressure in the cottage is low especially in the kitchenette sink. No lighting in the livingroom of the cottage. Had to plug in a lamp from the bedroom in the LR. Fan pull in cottage bedroom broken off. Fan stays on high. Plates, bowls and cups would be a nice addition to the kitchenette in the cottage.
Jenny , I understand your feelings about the hot tub, it is listed in the desceiption that it is not available to guests . We do have many homes that do offer hot tubs! Many next time one of those! Sun Palace Vacations
Beautifully updated home and guest house. Property is located a block from the beach. During our stay the pool was a mess from Hurricane Debby, but totally understandable. The rest of the grounds had seashells instead of grass, which was cool to look at. Had a nice sitting area on the deck. Cute place!
Thanks so much for taking the time to review your stay with us.
We value and appreciate your feedback.
Sorry about the dog hairs, next time please call as soon as you notice and we wouldâve come over and made it better.
Would never stay again..Lick on front door would never work..very insecure feeling especially with two small dogs.. Fly's everywhere..we had to roach and ant spray.Hot tub didn't work..we were told owner would not turn on..Day of arrival all garbage cans were overflowing