Parmi les hébergements les mieux notés par les voyageurs dans cette région.Parmi les hébergements les mieux notés par les voyageurs dans cette région.
Points forts
Détente totale
Détendez-vous dans la piscine très appréciée, votre endroit idéal pour relaxer.
Stationnement intérieur disponible
Profitez de la commodité du stationnement en garage, une caractéristique rare dans la région.
À quelques pas du rivage
L’hébergement est bien noté pour sa plage à proximité, un endroit idéal pour la nage et les bains de soleil.
Découvrez des points d’intérêt à proximité
Non loin : Plage d'Ocotal
8 chambres8 salles de bain ou plus22 personnes
Commodités populaires
Piscine privée
Stationnement intérieur disponible
Chats et chiens acceptés
Cuisine
Laveuse
Climatisation
Explorez la région
playa ocotal, guanacaste
Plage d'Ocotal
Place, Plage d'Ocotal
12 min à pied
Coco Beach
Place, Coco Beach
4 min en voiture
Playa Hermosa
Place, Playa Hermosa
21 min en voiture
Liberia (LIR-Daniel Oduber Intl.)
Airport, Liberia (LIR-Daniel Oduber Intl.)
45 min en voiture
Chambres et lits
8 chambres (22 personnes)
Chambre 1
1 très grand lit
Chambre 2
1 très grand lit
Chambre 3
2 grands lits
Chambre 4
2 grands lits
Chambre 5
1 très grand lit
Chambre 6
1 très grand lit
Chambre 7
1 grand lit
Chambre 8
1 tr ès grand lit
8 salles de bain, 1 salle avec toilette et lavabo
Salle de bain 1
Salle de bain 2
Salle de bain 3
Salle de bain 4
Salle de bain 5
Salle de bain 6
Salle de bain 7
Salle de bain 8
Salle de bain 9
Espaces supplémentaires
Véranda ou lanai
Cuisine
Coin cuisine
Balcon
Coin salle à manger séparé
Jardin
À propos de cet hébergement
La villa de luxe Malinche Palace avec une vue imprenable sur l'océan, à proximité de la plage
Emmenez votre famille, vos amis ou vos collègues en vacances dont ils se souviendront et chériront toujours au Malinche Palace. Le Palais Malinche est une étonnante villa conçue par l'architecte de renommée mondiale Víctor Cañas, connu pour son style contemporain et son approche utile de l'architecture. La villa est située à Playa Ocotal au sommet d'une colline, ce qui lui donne une vue panoramique à couper le souffle sur la plage, l'océan et les superbes montagnes et la jungle environnante du Costa Rica. Avec cela, la maison est toujours à seulement 8 minutes à pied de la plage, accessible par votre propre escalier. De plus, la propriété est à 8 minutes en voiture du Playas Coco Downtown, ainsi qu'à seulement 32 minutes de l'aéroport de Liberia. Le design de la maison brouille gracieusement la frontière entre la vie intérieure / extérieure, avec du verre du sol au plafond, des fenêtres panoramiques et des espaces ouverts. Cette sensation d'ouverture crée une atmosphère de tranquillité et de connexion avec la nature, tout en permettant une intimité totale dans chaque chambre. La propriété dispose de huit chambres climatisées, chacune avec sa propre salle de bain, avec un total de dix lits king. Chaque chambre a son propre esprit et style, donnant à chaque invité une expérience unique et luxueuse pendant son séjour. La casita indépendante est à flanc de falaise avec une vue sur l'océan de classe mondiale, une suite principale, une salle de bains de luxe et un balcon privé. Attenant à la maison principale, un appartement de deux étages avec deux chambres à l'étage, une kitchenette séparée et un coin repas. Le Malinche Palace est idéal pour les membres de la famille de tous âges, la retraite d'un couple, les escapades d'entreprise ou le mariage parfait à destination. Dans l'ensemble, la maison est estimée à 20 personnes et, si nécessaire, les canapés et les matelas pneumatiques peuvent être utilisés pour accueillir jusqu'à 30 personnes. Un espace commun spacieux relie la cuisine principale et l'espace barbecue, permettant à vos proches de vraiment profiter de la compagnie de l'autre tout en étant entouré par la beauté du Costa Rica. Après une journée à la plage, pour une nuit confortable, passez votre soirée dans la salle de cinéma avec télévision, canapés confortables et salle de cinéma entièrement opérationnelle. Ou passez votre soirée à regarder un magnifique coucher de soleil et la vue sur l'océan directement depuis la piscine privée tout en buvant une boisson fraîche, puis terminez votre journée avec un câlin dans le jacuzzi. Le Malinche Palace dispose également d'un grand espace vert vous permettant de faire du yoga, de lire et de vous détendre tout en profitant du magnifique jardin. La location de propriété comprend un service de nettoyage ainsi que l'accès au Coco Beach Club qui dispose d'une salle de sport, d'un court de tennis et d'une grande piscine. L'une de nos demandes les plus populaires est notre service de chef, disponible sur demande moyennant un supplément, vous permettant de profiter pleinement du goût du Costa Rica. Nos clients exigeants sont également heureux d'apprendre que les panneaux solaires fournissent une grande partie de l'énergie utilisée pour une plus grande durabilité alors que nous aidons à préserver la beauté naturelle de notre pays enchanteur. Avec la plus grande attention et le plus grand soin apportés à la création du Palais Malinche, il y a beaucoup trop de surprises et de commodités délicieuses à énumérer ici! Notre plus grand désir est de faire de votre séjour chez nous un rêve devenu réalité, et nous sommes plus qu'heureux de vous aider avec
Ajoutez des dates pour connaître les prix
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Événements autorisés : réunions de famille, fêtes d'anniversaire et mariages
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Animaux de compagnie
Animaux de compagnie autorisés : chiens et chats de moins de 9 kg chacun (maximum un animal au total)
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Fumeurs/non-fumeurs
Fumeurs autorisés : dans certaines zones déterminées
Renseignements importants
À savoir
Nº de l’hébergement : 1470003vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et événements (y compris les réunions de famille, les fêtes d'anniversaire et les mariages) sur place sont autorisés ; nombre maximum de participants : 40
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
À propos du quartier
El Ocotal
Cette villa vous donne rendez-vous à Sardinal, plus précisément à la montagne, près de la plage. Envie de vous poser et d'admirer la beauté naturelle des lieux ? Les incontournables Coco Beach et Plage d'Ocotal vous attendent ! Les agréables Cuisine de Rocio et Stand de Fruits d'Ericka méritent aussi une visite.
Plage de Bahia Pez Vela - 8 min en voiture - 1.8 km
Playa Hermosa - 21 min en voiture - 10.1 km
Plage Calzón de Pobre - 26 min en voiture - 12.2 km
Transport
Aéroport international de Liberia Daniel Oduber (LIR) - 41 min en voiture
Restaurants
Coconutz Brewhouse - 7 min en voiture
La Caveja - 5 min en voiture
Father Rooster - 11 min à pied
Bar El Ancla - 6 min en voiture
Zi Lounge - 7 min en voiture
Foire aux questions
The Malinche Palace luxury villa with the stunning ocean view,close to the beach possède-t-il une piscine?
Oui, cet établissement vous propose piscine extérieure.
Combien cela coûte-t-il de séjourner à The Malinche Palace luxury villa with the stunning ocean view,close to the beach?
En date du 13 juill. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement The Malinche Palace luxury villa with the stunning ocean view,close to the beach le 1 sept. 2026 commencent à 1 670 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.
The Malinche Palace luxury villa with the stunning ocean view,close to the beach accepte-t-il les animaux de compagnie?
Oui, cet hébergement accepte les chiens et les chats (limite de 1 par chambre) d’un poids maximal de 20 lb par animal de compagnie. Certaines restrictions peuvent s’appliquer, veuillez communiquer avec l’hébergement pour obtenir plus de détails.
Combien coûte le stationnement à The Malinche Palace luxury villa with the stunning ocean view,close to the beach?
L’hébergement dispose d’un stationnement sur place.
À quelle heure est-il possible d'arriver à The Malinche Palace luxury villa with the stunning ocean view,close to the beach?
L’arrivée est possible à partir de 16 h.
À quelle heure doit s'effectuer le départ à The Malinche Palace luxury villa with the stunning ocean view,close to the beach?
Le départ est à 11 h.
Où se situe The Malinche Palace luxury villa with the stunning ocean view,close to the beach?
Villa se trouve sur le bord de la mer, 0,6 mi (1 km) de Plage d'Ocotal et 1,4 mi (2,3 km) de Coco Beach. Plage de Bahia Pez Vela et Casino El Coco se trouvent également à moins de 5 km.
Avis
9,8
Exceptionnel
Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Everything about the property was amazing. Julia was very easy to work with and extremely responsive to all of our questions and requests. Andre was amazing to work with as well with the tours and knowledge of the area. The views were top notch. We would definitely rent this property again.
Paul B.
Séjour de 4 nuits en mars 2026
Avis vérifié
10/10 – Excellent
Dana L.
28 avr. 2026
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Julia went over and beyond answering all my questions (tons) to help facilitate a group of 19 women on a Pilates retreat. She even provided 19 mats for us so no one had to travel with them. There are always glitches and issues that arise on any trip; it’s not about being problem free, it’s about how problems are handled. She was professional and caring and the staff was fantastic and a pleasure to work with. The location was also great. Easy walk to restaurant on beach and we were even able to walk to nearby Monkey Farm for horseback riding on the beach. If you go for that activity go for the later ride… the most spectacular sunset on the beach while on horseback was an incredible experience. I look forward to returning with another group and highly recommended
Dana L.
Séjour de 4 nuits en avril 2026
Avis vérifié
10/10 – Excellent
Marcia D.
31 août 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had a great time at the Malinche Palace. We were very impressed with the place and would definitely recommend.
Marcia D.
Séjour de 7 nuits en août 2025
VrboOwner a répondu le 2 nov. 2025
Dear Marcia. Thank you very much for your kind words.I was really happy to host you. You are welcome back any time.
Avis vérifié
10/10 – Excellent
Leah H.
12 janv. 2026
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We just had an amazing week long stay with 4 families (8 adults, 11 children). Julia was a fabulous host, extremely responsive and welcoming. There was plenty of space for all couples and children to not feel crammed or on top of each other. The house had a fully stocked kitchen, freezer for ice and large refrigerator, oven and grill. The daily housekeeping that is included was an extra bonus. We easily arranged activities and transportation through Andrey and each family rented a golf cart, which I 10/10 recommend for getting to the beach and town. We had a fabulous time and highly recommend Malinche Palace.
Leah H.
Séjour de 7 nuits en janvier 2026
Avis vérifié
10/10 – Excellent
Nelson B.
9 mars 2026
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We came with a large group and needed all 8 bedrooms. The house is amazing with the open air floor plan making it ideal for gathering together and hanging out around the kitchen and pool.Julia was great (friendly and professional) and was available for anything we needed. We had an issue with a couple rooms air conditioning not working well when we got there, but Julia had someone at the house within 30 minutes and the problem was solved and the ac was working great.The cleaning crew, led by Gloria, was friendly and did a great job daily of keeping the place clean and tidy. They do not speak much English, but can use translator app if there is any need. We had a friend who was fluent, so he did most of the communicating for us:)The house is in a great spot and within a 10 minute walk to the beach. We were able to charter a catamaran through Julia and they picked us up right on the beach. We also had massages at the home setup and they were great as well.Father Rooster is a close and convenient restaurant nearby with great food and drink and an unbelievable location for views.Would highly recommend and we would stay again for sure!
Nelson B.
Séjour de 5 nuits en mars 2026
Avis vérifié
10/10 – Excellent
David Y.
1 avr. 2026
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
All our family rated this as one of the best vacations we've had so far. The property was as advertised with unbeatable views and near proximity to several local beaches. Everyone, particularly the kids, enjoyed jumping into the pool anytime and walking to a beach every day. The house had a well-stocked kitchen, outdoor kitchen with grill/burners, and with plenty of dishes, pots/pan, utensils even for serving/preparing meals for a crew of 18. The catered meals we had were generally well prepared and promptly delivered. We had rental cars making it very convenient each day to go to the local town Coco for groceries and supplies. Getting to nearby tourist activities and LIR airport was also easy and not an issue. The layout of the house has "open" living/common areas, so it is necessary to keep food secured as the wildlife (birds) are extremely opportunistic. There were a few maintenance issues with the house but Julia, the host, was always promptly responsive and great to work with. She and her staff, provided top-notch, friendly service whenever needed. While the house is situated in a nice area, there is a busy traffic road below (with some construction nearby). During certain times of the day (morning, evening) it does get noisy from traffic and mixed in with the wildlife (birds/monkeys etc.). But most hours were generally peaceful. I would recommend this property for a large group get together for a comfortable, relaxing good time.
David Y.
Séjour de 11 nuits en mars 2026
Avis vérifié
10/10 – Excellent
Cindy J.
1 avr. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Wonderful time!
Julia was very welcoming and responsive to any questions we had. Thoroughly loved her home
Cindy J.
Séjour de 7 nuits en mars 2025
Avis vérifié
10/10 – Excellent
Maria S.
27 janv. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Gorgeous house
The house was exceptionally aesthetically pleasing and expansive. It offered a breathtaking panoramic view of the ocean.
Maria S.
Séjour de 5 nuits en octobre 2024
VrboOwner a répondu le 27 janv. 2025
Thank you so much for your staing in my house and for you feedback. You are welcome back any time!
Avis vérifié
10/10 – Excellent
Igor S.
20 nov. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had the best vacation at The Malinche Palace.
We had the best vacation at The Malinche Palace.
The property was gorgeous and comfortable.
Everything was so lovely.
Julia went above and beyond for each part to make sure the property was perfect everyday.
I would highly recommend this place for the big groups.
Igor S.
Séjour de 2 nuits en novembre 2024
Avis vérifié
10/10 – Excellent
Travis S.
18 juin 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This property is one of a kind. If you’re thinking about renting this house don’t second guess yourself. If I could give a 10 star review I would. The only thing I would change is that we didn’t stay long enough.
Travis S.
Séjour de 6 nuits en juin 2025
Avis vérifié
10/10 – Excellent
Todd A.
24 janv. 2020
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great place to stay
I planned a work related retreat to this location and it worked out perfectly! The staff were great and helpful. Julia, the house manager, was easy to work with. I would recommend Malinche to anyone that wanted to visit Costa Rica!!
Todd A.
Avis vérifié
10/10 – Excellent
Venu A.
23 avr. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Awesome Stay
Place was amazing, we had an awesome time. The sunset views was spectacular. Its very close to the beach. Julia was a fantastic host. Kids had a blast in the pool. The house was perfect for our group of 19. You will not be disappointed booking this place. Julia helped us renting golf cart, which we used to go around the town. Tons of places to eat in town. She also arranged for massages in house and that was perfect. I highly recommend booking this place.
Venu A.
Séjour de 3 nuits en avril 2025
Avis vérifié
10/10 – Excellent
Chuanxiang C.
14 févr. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Michael
Very nice property and it is good for up to seven couples group
Chuanxiang C.
Séjour de 5 nuits en février 2024
Avis vérifié
10/10 – Excellent
Jeannie S.
10 févr. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Absolutely beautiful
Julia was a wonderful host and communicated quickly. The maids were so kind, did an excellent job, and chef service was very good! Used Mauricio for excursions and he was so personable and made everything more fun! Loved our stay, would definitely recommend!
Jeannie S.
Séjour de 5 nuits en janvier 2023
VrboOwner a répondu le 11 févr. 2023
Thank you very much Jeannie.
You were the great guests.
You are welcome back any time.
Avis vérifié
10/10 – Excellent
James M.
18 mars 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Wife’s Birthday!
We had a group of 14 adults and the house was amazing!! Everything was amazing the bartender Carlos was great, The car service was amazing and the chef dinners were delicious!!
James M.
Séjour de 4 nuits en mars 2023
Avis vérifié
10/10 – Excellent
Francisco H.
26 janv. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Amazing home !!!
Julia and her husband were great hosts we loved the way they took care of us. Even when calling them at night they always responded. The home is clean and well kept. The views are amazing also. I would highly recommend this home to friends and family.
Francisco H.
Séjour de 3 nuits en janvier 2023
VrboOwner a répondu le 11 févr. 2023
Thank you very much for your kind words.
I'll be happy to host you again.
Avis vérifié
10/10 – Excellent
Brandy D.
4 janv. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Costa Christmas!
The minute you walk through the door the view is stunning! The house is an amazing architectural wonder with a perfect view of Playa Ocotal. Close to Coco, walking distance to two beaches, and Father Rooster restaurant. You can get fishing trips and jet skis trips out of Ocotal. The house is tidied up each day and you can have a chef if so desired. The outdoor living is Costa Rica at its finest! Our family of 10 had more than enough space to spread out and relax. We appreciated all they did to make it a Christmas Vacation to remember.
Brandy D.
Séjour de 3 nuits en décembre 2024
Avis vérifié
10/10 – Excellent
Wendi R.
7 déc. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We stayed at Malinche Palace over Thanksgiving for my 50th birthday, and it was incredible. Julia, the host, was warm and accommodating. The main house immediately impressed us with its beautiful indoor/outdoor layout. Each bedroom is uniquely designed with amazing views, and the kitchen is well equipped, which made group meals easy and fun.The property is large, offering plenty of space to gather as a group while also giving everyone privacy when needed. The honeymoon suite, set apart from the rest of the house, has breathtaking ocean and star views, truly calming and romantic. The small cliffside perch became one of our favorite spots, especially at night when the sky lit up with stars.We enjoyed relaxing by the pool and exploring the walkable area. One path leads to a great public beach and Father Rooster’s restaurant; another takes you to a secluded beach after a moderate hike. I’d recommend having at least one car for grocery runs and convenience.Julia’s team was fantastic. Andrey arranged all transportation and activities, including a private catamaran trip where we snorkeled, saw sea turtles, and even caught fish. Daily housekeeping was a bonus, Gloria was especially wonderful, and the chef-prepared dinners were excellent.Malinche Palace is truly special, beautiful, relaxing, and unforgettable. The only improvement would be updating the honeymoon suite’s décor, but overall, it was an amazing experience and I highly recommend it.
Wendi R.
Séjour de 7 nuits en novembre 2025
Avis vérifié
10/10 – Excellent
Ryan M.
28 sept. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Unbelieveable Experience!!
We were celebrating a friends 40th birthday with 7 couples. The house was amazing and setup perfectly for everyone to have there own space with a great common area and pool to hang out together. We will most definitely be back with our kids to enjoy the experience! Julia was a fantastic host and made sure we had everything we needed. The rest of the staff was top-notch as well!!
Ryan M.
Séjour de 4 nuits en septembre 2023
Avis vérifié
10/10 – Excellent
Ivannia S.
22 mars 2025
Points forts : Propreté, arrivée, communication et emplacement.
Casa Malinche
House is beautiful only that appliances need upgrades. Grill not working refrigerators did not cool well. And lots of steep hiking to reach the beaches. Not walkable for elderly people. Which website did not specify.
Ivannia S.
Séjour de 5 nuits en mars 2025
Avis vérifié
8/10 – Bien
J D.
6 juill. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beauty by the ocean
We only saw the owner at check in. We used Mauricio for all transportation and event planning. He’s wonderful! Very accommodating and gave suggestions for outings, grocery shopping and dining. The house is beautiful, but it’s outside living. All bedrooms have ac, but the rest does not. The views are gorgeous!
J D.
Séjour de 4 nuits en juillet 2023
Avis vérifié
10/10 – Excellent
Chelsea M.
9 oct. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Amazing property
14 of us celebrated together and had a wonderful time. The host couldn’t have been more accommodating. She communicated great and always responded quickly if we had any questions. The chef service was worth every penny. Food was great and all the additional staff were amazing as well. The area was safe, the house was well stocked, and Mauricio was icing on the cake. He was so attentive to all of our needs and made everything happen for us without any hiccups! Highly recommend if you’re looking for a large space, love outdoors, sunsets and beautiful views!
Chelsea M.
Séjour de 4 nuits en octobre 2023
Avis vérifié
10/10 – Excellent
Kelly H.
15 juill. 2021
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Celebrating my 40th
Property fit us all well as, we had every room full. We had breakfast provided every morning which they serve huge portions, potentially could've order less. Housekeepers, professional and very sweet. We also, enjoyed massasages that were phenomenal. Maurico is the driver they recommended for the property, he was outstanding on communication with transportation to and from airport. He also set us up with golf carts to enjoy driving to Coco beach and throughout town. It made for awonderful way celebrate my birthday.
Kelly H.
Séjour de 5 nuits en juin 2021
VrboOwner a répondu le 15 juill. 2021
Hello Kelly.
Thank you so much for your kind words.
I was happy to host you.
You are welcome back any time.
Avis vérifié
10/10 – Excellent
Valerie A.
21 juill. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Womens Retreat
I hoated my annual womens retreat at this location. Everything was as described & the pictures do not do this beautiful home justice. Julia was very helpful and attentive, helping to ensure we had everything we needed leading up to the trip.
Mauricio and Team were very helpful in planning excursions and getting us around. I recommend planning to use their transportation service instead of Uber due to the personalization of the experience and attentiveness of the drivers.
The house was cleaned daily and the cleaning team did a wonderful job as well. I can’t say enough things about this home and the level of service and care provided. Looking forward to returning.
Valerie A.
Séjour de 5 nuits en juillet 2023
Avis vérifié
8/10 – Bien
Jackie W.
30 oct. 2025
Points forts : Propreté, arrivée et emplacement.
The home was lovely but is definitely in need of upkeep/repairs. Floor boards on pool deck areas are warped and lifting. The exercise area on the ground floor left a lot to be desired. Tile floors are very dangerous, even when pool deck is not in use. We were told by management not to close the doors around the kitchen because it was difficult, to watch the cleaning staff easily close them to clean, on the last day. This would have been helpful to keep the raccoons and skunk( hiding in the kitchen cupboards)out of the kitchen. The stairs in the 2 bedroom apartment are very dangerous and we had sewage odors from one of the bathrooms. If you are a home that sleeps up to 22 people, you should ensure that there is enough eating utensil to accommodate. The outdoor oven is slow heating and outdoor stovetop doesn’t work. The housekeeping staff were amazing and very helpful, keeping our rooms & bathrooms clean. Always had the pool and room towels fresh and plentiful. Communication leading up to our trip was perfect. While we were there and encountering the skunk living in the kitchen, management was not so helpful.
Jackie W.
Séjour de 7 nuits en octobre 2025
VrboOwner a répondu le 2 nov. 2025
Dear Jackie.
Thank you so much for staying with us and for taking the time to share your feedback. We truly value our guests’ opinions, as they help us continue to improve and provide the best possible experience and thank you for the good words about our staff!
We’re very sorry for any inconvenience you experienced during your stay. We have not encountered issues with the flooring or sewage odor before, but your visit unfortunately coincided with record rainfall in Costa Rica caused by Hurricane Melissa in Jamaica. This likely made the floors more slippery than usual. I wish you had reached out to me during your stay—I would have been happy to send assistance, provide extra towels, or address the floorboards you mentioned right away.
Regarding the glass doors, we requested that they remain open during your stay since nearly half of your group were children, and those doors can be heavy and potentially hazardous if closed. However, we did recommend keeping the main entrance door closed at night for safety. Leaving it open may have allowed small animals seeking shelter from the rain to enter. Our cupboards are fitted with magnetic latches, so the only way a skunk could have gotten inside one would be if a door had been accidentally left open by someone in your group. Nevertheless, as soon as you contacted us, we immediately sent staff to assist.
We always make sure the kitchen is properly equipped prior to each check-in and are happy to provide additional utensils, assist with the oven or BBQ, or replace any missing items upon request. We continuously strive for excellence and always do our best to resolve any issues as soon as they’re brought to our attention.
Many of the concerns you mentioned could have been easily addressed during your stay had we been informed at the time, so it’s unfortunate that we learned about them only weeks after checkout. Please rest assured that we’re reviewing and correcting any issues mentioned. We sincerely hope to welcome you and your family back in the future to demonstrate that we genuinely value and act upon our guests’ feedback.
You are welcome back any time.
Best regards. Julia.
À propos de l’hôte
Hôte : Julia
Langue(s) :
Anglais, Espagnol
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