Spacious Luxury Champions Gate Retreat w/ Pool, Spa & Game Room – Sleeps 20

Thank you for your thoughtful feedback and for recognizing our team’s communication and responsiveness. We truly appreciate that. Unfortunately, the guests immediately prior to your stay did not care for the home as we expect and caused damage that required additional attention before your arrival. Our team completed a deep clean, including professional carpet cleaning, in an effort to remove the odor and return the property to a clean, rental-ready condition. It is disappointing that, despite those efforts, some evidence of the prior guests’ treatment of the home remained and affected your experience. As soon as you notified us about the remaining odor, our team offered to return and address it, though you chose to take care of it yourselves. We were also disappointed to learn about the item later found in the living room. This is a non-smoking property, and we agree that another guest’s disregard for the home should not negatively affect the experience of those who follow. We appreciate your additional comments regarding the rugs, mattresses, and items needing repair or replacement. Those concerns are being reviewed so we can determine what maintenance or replacement is appropriate.

Thank you for your feedback, Kayla! We’re glad to hear that you ha a great stay. We appreciate you bringing the issues regarding the game room and the outlets to or attention and we will take to our home care team to improve our guests' experience. Again, thank you and we hope to welcome you back for another great stay in the future!

Thank you for your feedback and for your kind words about the host — we truly appreciate it. We’re sorry to hear about your concerns regarding the pool heat. For clarity, the Terms & Conditions agreed to at booking outline the nightly pool heat charge of $40 a night and note that the system is set to maintain approximately 85–86 degrees, with actual temperatures affected by weather and outdoor conditions. We did review the heating settings during your stay and confirmed they were operating correctly, but we apologize if you felt communication fell short — that’s never our intention, and we will use your comments to improve response times. We appreciate you staying with us and hope you’ll consider giving us another opportunity in the future.

Thank you for your feedback. We’re glad the home provided the space your family needed and that you enjoyed the pool and game room. We would also like to clarify a few points for future guests, as several details in this review do not match our records of the stay. The keypad issue at arrival was caused by a lock synchronization problem and was resolved within minutes of being reported to our team. During the reservation, concerns that were brought to us were addressed as they were received. Issues first mentioned after departure do not give our team the same opportunity to inspect or correct them while the guest is still in the home. Regarding neighboring activity, this property is part of a residential community. We do not manage the surrounding homes or the guests staying in them, so we cannot control or be held responsible for activity taking place at neighboring properties. The trash information provided in the welcome materials is accurate. We also provide a full list of optional amenities, including grill rentals, in multiple pre-arrival communications so guests have the information needed to plan for their stay. As noted in the listing, the home is stocked with starter quantities of household supplies rather than enough consumables for the full stay of a large group. This helps set clear expectations in advance, especially for larger parties. We appreciate the feedback regarding the sink, game room equipment, outdoor furniture, and other items mentioned. Our team is always available to help during a stay, and we encourage guests to report concerns as they arise so we have the opportunity to address them promptly. We’re pleased the home itself worked well for your family and provided the space you needed. Our goal is to communicate clearly, respond quickly, and make the stay as comfortable as possible when concerns are brought to our attention.

Thank you for staying with us and for sharing such detailed feedback. We’re glad the home was comfortable for your family, that you enjoyed the pool, and that our maintenance team’s quick response was helpful during your stay. We’re sorry for the items that needed attention, including the pool heat, shower handle, outlets, and game room equipment. Our team addressed the reported maintenance concerns as quickly as possible, and we’ll continue reviewing those items so future guests have a smoother experience. Regarding starter supplies, our team stocks each home with the specific items outlined in the rental agreement signed at booking, so guests know in advance what is provided and can plan for any additional needs. Thank you again for choosing to stay with us, and we’re glad your group enjoyed the home overall.