Intensive Care ~ Steps From the Ocean w/ Golf Cart + Free Attraction Tickets!

Thank you for sharing your feedback with us. We are happy to hear that you enjoyed the home’s location, but we are truly sorry that the water interruption on your last full day caused such a disruption to your stay. We understand how frustrating it must have been. We also want to reassure you that your concerns were taken seriously. Our team reached out to you by both email and text to communicate the partial refund offered in recognition of the inconvenience you experienced. We are sorry if this communication was missed or if you were left feeling that your concerns had not been addressed. We understand that unexpected issues can take away from what should be a relaxing vacation, and we regret that this experience affected your stay. We truly appreciate you bringing your concerns to our attention and thank you for the opportunity to address them. Warm Regards, Benchmark Management

Hello, Thank you so much for your kind words! We’re thrilled to hear that your family had a perfect vacation with us. Creating memorable experiences is what we aim for, and it’s wonderful to know we hit the mark. We hope to welcome you back to 30A again soon. Regards, Benchmark Management.

Hi Maria! Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the great location, well-supplied kitchen, comfortable beds, and having the pool available during your stay. We also appreciate you highlighting areas where your experience could have been improved. While your stay was completed a few weeks ago, we still value your comments as they help guide our ongoing efforts to maintain and enhance our properties. We are continuously working on strengthening our maintenance and quality standards to help ensure a more consistent experience for all guests. Thank you again for staying with us and for sharing your thoughts—we truly appreciate it. Best regards, Benchmark Management

Thank you so much for your wonderful review, Ladalyn! We are thrilled to hear that you enjoyed your stay in our beautiful home and found the location to be great. It is always heartwarming to know that our guests appreciate the details, such as the fence around the property, which we believe adds an extra layer of convenience for furry friends. We appreciate your kind words and are delighted to hear that you would consider renting from us again. We look forward to welcoming you and your pup back for another enjoyable stay in the future. Regards, Benchmark Managment

Thank you for sharing your feedback, Mark. We are glad to hear that you had a great time and enjoyed the convenient location, heated pool, and golf cart. We apologize for the issue with the dishwasher but are pleased that we were able to assist by providing disposable items. We appreciate your understanding and would be happy to welcome you back for another stay. Kind regards, Benchmark Management

Hi Julie! We truly appreciate your feedback and are very sorry for the issues you encountered during your stay, including the ice maker and refrigerator performance, pool cleanliness upon arrival, and the condition of the second-floor deck spindle. We also sincerely regret the concern regarding the blanket and understand how unsettling that must have been. While some of the appliance notes were listed in the home guide, we understand that these issues still impacted your comfort, and we apologize for any inconvenience this caused—especially with young children in the home. Cleanliness and safety are very important to us, and we are addressing these concerns with our housekeeping and maintenance teams to ensure they are properly corrected. We’re glad to hear you still enjoyed your stay overall, and we truly appreciate your patience and understanding as we worked through your concerns. As discussed, a partial refund of $386.43 was issued as a goodwill gesture, along with a 5% discount offered toward a future stay. We value your feedback and hope to have the opportunity to provide you with a much-improved experience. Sincerely, Benchmark Management

Thank you for your kind words about Intensive Care! We are thrilled to hear that you enjoyed the amenities and found the location convenient. We look forward to welcoming you back for another stay soon! Sincerely, Benchmark Management

Hi Chris, thanks for staying with us at this property. We are so delighted that you gave us full ratings in the areas of cleanliness, property condition, location as well as our customer care service. Please note that here at Benchmark customer satisfaction is our priority. We truly do our best to maintain these units and to provide our guests with an awesome experience. We do hope we can welcome you again soon for an even better vacation experience which we know we can provide. Thanks again for chooing to stay with us! Regards Benchmark Management

Thank you for staying with us, Jenny! We appreciate you taking the time to let us know that you enjoyed your stay at Intensive Care. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Thank you for sharing your feedback! We are so glad you enjoyed the spacious home, beautiful decor, convenient beachfront location, and the peaceful, private beach access. It is wonderful to hear you appreciated being just a short bike ride from Seaside as well. We appreciate you bringing the issue with the downstairs refrigerator to our attention. We will share this with our team so it can be reviewed and addressed. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for another great beach getaway! Warm Regards, Benchmark Management

Thank you for your wonderful review, Jada! We are thrilled to hear that you enjoyed the house and its convenient location. It is great to know that the golf cart made exploring the area easy and enjoyable. We are also pleased that our management team was helpful throughout your stay. We appreciate your recommendation and hope to welcome you back soon! Sincerely, Benchmark Management

Leland, Thank you for your review regarding your recent stay at Intensive Care. We always appreciate our guest's sending in feedback, as it helps us become even better! All of our properties are privately owned and decorated to the owner's liking. We of course are more than happy to pass this feedback on, so that any updates can be discussed. Intensive Care is a great home for larger groups looking to escape to the Emerald Coast. With 6 bedrooms, this home sleeps 12 comfortably, while having common areas that are great to gather and create new memories. We look forward to your return! Benchmark Management

Hello Stacie, thanks for staying with us at Intensive Care. We are so happy to hear that your stay here was great. We do our best to provide great vacations for our guests as such your feedback is truly appreciated. Thanks again for choosing to stay with us! We hope we can welcome your family again soon for another lovely beach vacation. Regards, Benchmark Management

Thank you for staying with us, Megan! We appreciate you taking the time to let us know that you enjoyed your stay at Intensive Care. We concur, the location for this rental is EVERYTHING! We look forward to hosting you again soon! Regards, Benchmark Management

Hi Heather! Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful property and the perfect location close to the beach. However, we sincerely apologize for the inconvenience you experienced with the pool and the shortage of towels. We have taken note of your comments and will address these issues with our team to ensure that they are promptly resolved. We appreciate your loyalty and look forward to welcoming you back to the seaside area. Please feel free to reach out to us directly for any future reservations, and we will make sure to provide you with a more enjoyable stay. Sincerely, Benchmark Management

Thank you for staying with us at this property! We truly appreciate your feedback. We’re delighted to hear that you loved the location and the easy access to the beach. It is also great to know that the property was spacious enough for your group and that you enjoyed the golf cart amenity. We also appreciate your recognition of our efforts to keep the pool serviced and clean during your stay. Most of our pools are serviced twice a week by a third-party company, and our internal team strives to remove any excess debris and leaves before each guest’s arrival. We are sorry to hear you experienced issues during your stay, and we thank you for bringing them to our attention. We always aim to resolve any concerns as quickly as possible. Our sincere apologies for the inconvenience with the elevator; we will have our team check and make the necessary repairs. Thank you once again for choosing to stay with us. We hope to welcome you back soon for a much better vacation experience! Regards, Benchmark Management

Tommy, Thank you for choosing to stay with us and for taking the time to leave a review on your vacation! We're so glad you enjoyed this home's great amenities, especially the tremendously convenient beach access that you can see right from the home! You are just minutes from Seaside, the Watercolor shopping plaza, Seagrove restaurants and shops, and much more! It truly is the ideal location. We understand your frustration with the internet connection during your stay and appreciate your patience as we tried to resolve that with the provider. We do recommend bringing a hotspot if you are able to, as there is a limited selection for providers in our area and we have received many reports of slow or weak signal during higher traffic seasons such as summer. We hope to welcome you all back for yet another 5-star beach vacation at Intensive Care. Sincerely, Benchmark Management

Thank you for sharing your feedback, Toni. We apologize for the discomfort you experienced with the beds and the inconvenience with the master bedroom tub height. Your safety is our priority, so we would highly suggest that you chose another location more suitable to your needs and preferences next time. We are sorry to hear about the uncomfortable mattresses, and we will inspect and replace them, if necessary, to ensure a better sleep experience for our guests. Your comments are invaluable, and we appreciate the opportunity to make improvements. If your travels bring you back, we would love the chance to provide a more comfortable stay. Feel free to reach out directly. Regards, Benchmark Management

Hello Pam, thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, and we deeply regret the inconveniences you encountered during your stay. We understand how frustrating it must have been to arrive and find the check-in instructions unclear, and especially to discover the door unlocked. Security and clear communication are top priorities for us, and we are reviewing both our check-in process and messaging to prevent this from happening again. We also sincerely apologize for the maintenance issues you reported, including the pool gate lock, the slow internet, and the inaccessible third-floor room. We take your concerns seriously; particularly regarding safety with a small child and we sre sorry that these issues were not resolved during your stay. We are following up with our team to ensure more responsive service moving forward and to address the maintenance concerns you brought to our attention. The power outage was unfortunately due to a brief localized issue in Seagrove that was outside our control, but we are glad to hear it was resolved quickly. That said, we understand the overall experience fell short, and we are committed to improving. We are glad you enjoyed the location as it is something truly special and we hope we will have the opportunity to provide you with a much better experience in the future.

Slade, thank you for leaving us a review. We are very sorry to hear that you had to deal with bugs during your stay. As it warms up this area can see more bugs and critters than we would like. Although it is not ideal, it is not out of the ordinary. We do all we can to avoid having to deal with bugs, we are sorry during your stay this was not the case. We are glad to hear that you were able to enjoy your family vacation and make memories. It was a pleasure to host you and we look forward to hosting you again soon. Guest Relations

Thank you so much for your kind review! We are thrilled to hear that everything went great during your stay and that our team was able to respond quickly whenever you had questions. It is wonderful to know you loved every moment of your visit. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! Warm Regards, Benchmark Management

Thank you for your review! We are glad to hear you still had a good family vacation overall, even with the rainy weather and beach closures during your stay. While we cannot control the weather, we are happy you were still able to make the most of your time. We appreciate you staying with us and hope to welcome you back for a sunnier visit in the future! Warm Regards, Benchmark Management

Colleen, Thank you for choosing to stay with us and for taking the time to leave a review on your vacation! We're so glad you enjoyed this home's great amenities, especially the tremendously convenient beach access that you can see right from the home! You are just minutes from Seaside, the Watercolor shopping plaza, Seagrove restaurants and shops, and much more! It truly is the ideal location. We hope to welcome you all back for a perfect 5-star beach vacation at Intensive Care. Sincerely, Benchmark Management

Thank you for taking the time to leave us a review. We appreciate your kind words. We are so happy to hear that the unit and the location of the unit worked out well for your family. It was our pleasure to host your family and we look forward to hosting you again in the future. Benchmark Management

Thank you for your kind words. We are so happy to hear that the size and location of this home worked out well for you and your family. Intensive Care is a beautiful home, perfect for a relaxing week at the beach. We are happy to hear this was the case for your family. Thank you for allowing us the pleasure of hosting your family. We look forward to hosting you again soon. Benchmark Management