Island Oasis with Pool - Family Beach Getaway!

There is no mold on the house and never has been. I believe you may have mistaken algae for mold. I had this confirmed by our professional pressure washing company. Nevertheless, it has been pressure washed (as we do annually) since your stay. The front smart lock was only 1 year old at the time of your stay. I apologize if you had a difficult time getting it to work. The door does swell due to the humidity on the island. My check-in instructions provide clear information on how to handle this, and I would have been happy to help if you had called. The home is deep cleaned quarterly. The last deep clean was completed in late June, and is scheduled again for early October. I have ordered a new living room sofa, it takes about 10 weeks to be delivered. Other than that, none of the furniture is stained. Thank you for bringing the dusty entertainment center and plant to my attention. I went to the house after your stay and dusted/cleaned all of this myself. The proper number of bedrooms was advertised on the listing. If you had reached out about these locked rooms with questions because they were scaring you, I would have gladly explained that they are storage. Upstairs, there are 2 locked doors on the master bathroom. One is the attic, which is locked for the safety of our guests. We know a lot of people travel with young children, and since that wouldn’t be a safe place for children to explore, we keep it locked. The other locked door upstairs is the owner’s storage closet. This room used to be a balcony (hence the windows), but was closed in by previous owners. I can assure you there is nobody in that locked closet during stays. The last locked room downstairs is the cleaner’s closet. This is where we keep extra supplies and linens for our cleaning service. No bedrooms were locked during your stay. I am sorry to hear you found a cockroach in the shower. We do have a professional pest control company spray inside and outside the home quarterly, but as many Floridians know, they are sometimes unavoidable. This can happen sometimes when it rains, and especially when the house is empty for a couple days in-between guests. We recommend not leaving any food out, as it can attract them. I have never had an issue with the fridge as long as the setting isn’t changed (as advised). The crack is small, in-between the 2 drawers and does not affect the function at all. However I do hear your concerns and am ordering a new fridge. I will be installing a light in the laundry room due to your concerns, thanks for the idea. The golf cart should not be parked in the dirt where the pipe drains. It should be parked on the wooden deck flooring under the house, which is where it was at the beginning of your stay. I am not sure why anyone would go to the area under the house where the old washing machine was. It is not in the way of anything, nor does anyone ever walk by it or see it other than pool service techs. In 1 year of bookings I have never had anyone mention it. I will look into having it hauled away with the old fridge. The kids table is not broken, we used it ourselves about 2 weeks before your stay. The seat folds up, but once you pop it down it is wonderful for children to play outside on. We quickly spray outdoor toys with the hose before using. The pool filter does work. You may have misunderstood that in order to keep the pool clean, it runs about 12 hrs a day, not nonstop. The pool people come out to clean every week, which I explained in my check-in instructions. I just went through our messages, and 6 out of 7 of your questions I answered within 5 minutes. There is no welcome packet as everything is communicated electronically to reduce waste. We are working on installing a switch outdoors for the pool light as well as hot tub controls. There is only 1 spot where the dock walkway sticks up, which I have contacted a contractor to get fixed. I had an AC tech at the house within 2 hours of you informing me that the AC was off. It was fixed the same day. This is our personal vacation home, not just a business for us, and we care about the home very much! We spend a lot of time at this house ourselves and most of these concerns did not bother us, but please know I am taking action so future guests can enjoy their stays. I am so sorry you were not able to enjoy your time.