6/10 – Acceptable
Chris L.
9 janv. 2024
Points forts : Propreté, emplacement et exactitude de l’annonce.
Points faibles : Arrivée
Christmas in Alexandria
Below is a message sent to the host on December 28 highlighting some issues and asking for a modest partial refund. As of January 9, no response has been made.
I hope this message finds you well. I wanted to share some feedback about our recent stay at your property. While the issues we encountered were minor individually, their combined impact made me reconsider our overall experience.
Firstly, I understand that mistakes happen, and we appreciate your quick correction of the access code mix-up. However, I messaged you on the Vrbo app and didn't receive a prompt response until after I called. Vrbo suggests using the app for communication during check-in, so I expected a quicker reply.
After getting the correct code, we didn't receive any other information about the house. Most rentals in this price range have a guestbook or similar, and the lack of basic details, including wifi and heating instructions, caused some discomfort. This resulted in the upstairs being too warm initially and then too cold. Once we received the instructions, we were able to manage the heating and cooling.
We also noticed multiple light bulbs were out. Fortunately, we found some replacements at the house, but we didn't anticipate having to change them ourselves to improve visibility.
Lastly, there was a steady stream of ants in the middle bathroom on the second floor. I can provide a video if needed, but this was unfortunate, especially since some family members are uncomfortable dealing with
Chris L.
Séjour de 3 nuits en décembre 2023