Our stay was fabulous! After our family vacation was suddenly canceled to the Bahamas we were able to still enjoy our family vacation at a Gorgeous place Itruly thank you for your hospitality to my family and I in our time of need your home provided and the heated pool was amazing thank you for all you have to done to make this anniversary week a wonderful one for us and to bring the New Year in with warmth and love homeprovided. The
Once we arrive, noticed the garage door look broken. Contacted the owner or whoever was the contact and they said they would take a look. Wifi was good. Outdoor was left like a mess. The pool barely looked maintained as I spent an hour cleaning. House was kept OK but wasn't maintained. The pictures are not what you get. Again, I don't blame the owners but I think the maintenance or cleaning people aren't doing a good job.
The house was similar to pictures but seemed in need of some maintenance. All the plants in the front yard were dead and the back patio the sofa cushions were flat. The lock in the sliding glass door was tricky to lock as well. Beds need new pillows and the bunks were very uncomfortable per the children. Communications were lacking from my host who had not sent my check in details the day of my check in until I requested it by a phone call. They were short when on the phone and did not answer my questions I had during my stay that I sent via the app. Never found the remote control for the TV since they never responded.
The home was very spacious and accommodating. However, there are a lot things that require some TLC! Upon arrival, the greeting message indicated the door could be jammed. This indicates this was a known issue and should've been fixed prior. The landscaping wasn't inviting/up to par. Not to mention, a lady came while my family was outside to put up no parking/driving signs. They were asked to move while she took pictures of her work. I thought that was VERY rude because we were parked in the designated areas. All signage should have placed prior to arrival. The pool wasn't clean. I asked would someone address this, but I was ignored. The kitchen wasn't clean. The dishwasher was filthy, the garbage disposal was clogged. The bathtub upstairs became clogged and the showers werent functioning well. The threshold was broken in the living area which became a tripping hazard. The ceiling fan in the living area needs attention. The garage had dirty towels from a previous stay. The bunk bed upstairs was filthy and had a dirty towel on it from a previous stay. There wasn't any rags or brooms to clean with, only towels. There needs to be better management and housekeeping skills. In my opinion, I don't think the home was cleaned at all and none of the linens had been washed. Thankfully, I was equipped with Lysol and that did provide some relief. The host didn't respond to any messages at all. The host only replied when I had questions prior to arrival and the day of on how to enter.