I hope this is passed on to upper management. I want to make sure you are aware of what happened.
We stayed in Smiling Jacks this past weekend.
We got to our condo around 5:00 on Friday. The condo looked very nice, exactly like the pictures showed.
My daughter went to the spare room to lay down. When she pulled back the bedding she immediately called my wife in because the sheets were dirty. There was dirt and hair all in the bed and on the pillows. They then pulled back the twin bed. It was okay. My wife went to the master bedroom, pulled back the sheets, and it was disgusting. Dirt, dog hair, human hair and some sort of brown smudge at the foot of the sheets.
I walked into the bathroom and the shower was gross. Dirt was all in the bottom and you could tell the glass doors were not clean either.
I called maintenance, and within an hour, someone came out and changed the sheets and cleaned the showers.
My wife also had to sweep the floors because they were very dirty. She swept from corner to corner and had a huge pile of dog hair and sand.(we had not been to the beach yet). We knew if they had not swept, then the floors had not been mopped either. Floors should be mopped between guest stays, especially since dogs have been staying there.
It was obvious that the cleaning company came in, made the beds without changing the sheets, restocked the toiletries and towels, and then left without cleaning anything else. I hope you address this because I'm betting we weren't the only ones.
Unfortunately, although the condo was nice, the walk to the beach was not bad, and the beds were comfy, we will not recommend anyone stay here due to the uncleanliness.
Thank you,
Charles Gates