Gooserocks Beach, Kennebunkport Maine

We try to make every possible effort to make our guests stay comfortable and joyful. In response to miscommunication, I do not believe there was any. This renter had a lease which clearly states what the deposit is and when the balance is due. I do not notice people that their balance due date is coming. Most everyone I deal with pays their balance due on time or before. I did not scold you, I only e-mailed you that I have not received your payment. You said you would send it and that was the end of that. In response to the cleanliness of the house, I have been using the same cleaning crew for 4 years and this is the first time anyone has complained. I did not receive any calls from this renter stating that there was a problem regarding the cleanliness of the house of the flood she says she experienced. I am sure that I would have called the management company if I experienced a flood during my rental period. No calls again. In response to the updating of the house. All the appliances and bathrooms are in good working order. The carpets are cleaned regularly and no odors are noticed. Many of the people who rent this house do drop by and view the house to see if it is what they want for their vacation. Most love the house and location. We have several renters who come back year after year. Next season is nearly booked. As to this renter's design ideas, you should know that the house was painted this spring. The renter's remarks regarding painting kitchen cabinets and tearing out bars are just over the top. This is a vacation home. You should have spent more time enjoying the beach rather than inspecting every nook and cranny for something you could complain about. One of our renters this year said that he has been renting in the area for decades and this is the best house he has stayed in by far and has written a review stating that.